Team Lead

Iron Systems; Mohali; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Iron Systems is seeking a high-energy Team Lead to organize work, delegate tasks, allocate resources, and motivate the team to achieve goals. You will mentor members, manage escalations, and report progress to stakeholders.

The role requires strong people management, problem solving, and cross-functional coordination to ensure smooth project execution and service delivery. Applicants should demonstrate exceptional communication, analytical skills, and the ability to thrive in a 24x7 environment.

Qualifications

• Experience in leading teams and mentoring staff.
• Proven ability to organize work, delegate tasks, and manage resources.
• Strong communication and stakeholder management skills.
• ITIL knowledge or certification is preferred.

Responsibilities

• Guide, mentor, and motivate team members to achieve goals.
• Organize and manage daily operations for optimal productivity.
• Build strong relationships with team members and stakeholders.
• Identify performance gaps and elevate risks with actionable recommendations.
• Manage performance, coaching, and conflict resolution.
• Analyze problems and drive root cause analysis to resolve issues.
• Allocate and optimize resources to meet service delivery targets.
• Define and monitor KPIs and provide updates to leadership.
• Participate in process reviews and drive continuous improvement.

Skills

Team Leadership

Task Delegation

Resource Allocation

Escalation Resolution

Root Cause Analysis

People Performance

Workload Management

Stakeholder Coordination

KPI

Process Improvement

Customer Service

MS Office

ITIL

24x7 Operations

Communication

Interpersonal Communication

Analytical Skills

Tools

MS Office

Job description

Iron Systems is looking for a high-energy Team Lead. In this role, Team Lead will be responsible for Organizing work, delegating tasks, Allocating and managing resources, Problem solving, Motivating team members to accomplish their goals Reporting progress to stakeholders. Team lead will be working closely with the Team mentoring all the team members also helping the team members with the escalations.

Key Responsibilities

• Demonstrate strong leadership skills by effectively guiding, mentoring, and motivating team members to achieve individual and team goals.
• Organize and manage the team efficiently to ensure smooth day-to-day operations and optimal productivity.
• Develop and maintain strong interpersonal relationships with team members, fostering a collaborative work environment aligned with the organizations vision, mission, and core values.
• Identify performance gaps, operational risks, and areas of concern, and proactively elevate them to management with actionable recommendations.
• Exhibit excellent people management skills, including coaching, performance management, conflict resolution, and employee engagement.
• Showcase strong problem-solving, analytical thinking, and decision-making abilities to resolve operational challenges effectively.
• Allocate, manage, and optimize resources to meet business objectives and service delivery expectations.
• Clearly define, monitor, and communicate key performance metrics, ensuring timely updates to stakeholders and leadership teams.
• Actively participate in team meetings, process reviews, and operational discussions to identify process improvement opportunities and address team needs.
• Coordinate effectively with cross-functional teams and stakeholders to ensure seamless project execution and operational alignment.
• Delegate responsibilities appropriately, monitor progress, and ensure timely and accurate completion of assigned tasks.
• Prioritize tasks based on business impact, urgency, and importance while guiding team members on workload management and execution priorities.
• Demonstrate strong workload management skills and effectively balance multiple priorities in a fast-paced environment.
• Provide floor support and end-to-end issue resolution, including handling escalations, supporting senior team members, and driving Root Cause Analysis (RCA) activities.
• Possess the ability to work under pressure, manage critical situations, and maintain service quality during high-volume periods or business-critical incidents.
• Display exceptional time management skills to ensure adherence to deadlines, service levels, and project timelines.
• Exhibit strong presentation and communication skills, with the ability to confidently present operational updates, performance reviews, process improvements, and business recommendations to management and stakeholders.
• Demonstrate excellent multitasking abilities while maintaining accuracy, quality, and attention to detail.
• Maintain in-depth knowledge of the project, processes, tools, policies, and customer requirements to effectively support the team and business objectives.
• Drive continuous improvement initiatives, identify operational efficiencies, and contribute to overall process excellence and customer satisfaction.

Desired Skills

• Excellent verbal, written and interpersonal communication skills
• Exceptional listening and analytical skills
• Must be able to effectively deal with people at all levels of the Company
• Expertise in Microsoft Office (intermediate Word, Intermediate Excel, PowerPoint)
• Ability to observe, analyze and give constructive feedback to the specialists
• ITIL Certified Preferred.
• Flexible for 24X7 environment

Mandatory Skills

• Team Leadership, Task Delegation, Resource Allocation, Escalation Issue Resolution, RCA, People Performance Operational Workload Management, Stakeholder Coordination, KPI, Process Improvement, Customer Service, MS Office,ITIL, 24x7 Operations.