Team Lead

Taskus; Indore District; On-site; INR 450,000 - 750,000; Full time

Job summary

Taskus is seeking a Team Leader to oversee day-to-day planning and operations, ensuring teammates meet SLAs and KPIs. You will train and develop the team through team huddles and coaching sessions, aiming to deliver superior customer experiences.

You will also generate performance reports, document client feedback, and manage HR issues, serving as the liaison between management and your team to drive improvements.

Qualifications

• Requires college or vocational school graduation.
• At least 1 year of relevant Team Leader experience.
• Experience managing 15+ teammates in a customer support outsourcing environment.

Responsibilities

• Manage day-to-day planning and operations of the team to meet SLAs and KPIs.
• Create performance reports and document client feedback.
• Handle HR-related issues and act as liaison between management and team.

Skills

Leadership

Communication

Education

College or vocational graduation

Job description

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).

As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you

can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.

You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team.

So, what are we looking for?

We need someone who has the skills to call themselves a Leader.

Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 15+ teammates while working in a customer support role within an outsourcing or similar company.

We need someone with excellent verbal and written communication skills along with above-average technical know-how.