Team Lead

Taskus; Hyderabad; On-site; INR 700,000 - 900,000; Full time

Job summary

Taskus in Hyderabad is seeking a Team Leader to oversee day-to-day planning and operations for the team. You will ensure SLA adherence and KPI achievement while coordinating schedules and resources to deliver consistent customer experiences.

You will train and coach teammates through Huddles and feedback, identify performance gaps, and implement improvements. Strong communication and organizational skills are essential in this role.

Qualifications

• At least 1 year of Team Leader experience managing 15+ teammates in a customer support setting.
• Excellent verbal and written communication skills.
• Strong coaching and training abilities for team development.
• Experience with phone, email and live chat support is a plus.
• Familiarity with autonomous driving tools or related tech; flexible shifts.

Responsibilities

• Manage day-to-day planning and operations of the team to meet SLA and KPI targets.
• Ensure team adherence to schedules and deliverables.
• Train and coach teammates through huddles and feedback sessions to drive growth.
• Identify weaknesses and implement solutions to improve performance and customer experience.

Skills

Team leadership

Communication

Coaching

Training

Job description

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).

As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.

So, do you have what it takes to be a Team Leader?

Requirements:

We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 15+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how.

If you have previous experience working on the phone, email and live chat customer support roles, then that is a plus in your favor. If youre familiar with Autonomous Driving and Autonomous Vehicle, or any other tools; flexible and willing to work different shifts - then we definitely want to talk to you.