Team Lead

Trove Consulting; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Trove Consulting in Bengaluru invites an experienced role to lead a customer service team within the fintech domain. You will drive KPI targets, reduce attrition, and enhance payment process performance across multiple locations.

The ideal candidate has 1–10 years in similar financial services roles, strong data analysis skills, and proven ability to scale high-performing teams through strategic coaching and cross-functional collaboration.

Qualifications

• 1-10 years of experience in a similar role within the financial services industry.
• Strong understanding of Fintech processes and ability to analyze data to drive business decisions.
• Excellent team leading skills with experience managing high-performing teams across multiple locations.

Responsibilities

• Lead a team of customer service representatives to achieve KPIs such as shrinkage, attrition, and payment domain performance targets.
• Develop and implement strategies to improve team handling skills, reduce churn rates, and increase overall efficiency.
• Collaborate with cross-functional teams to identify areas for improvement in the fintech process and implement changes accordingly.
• Monitor key performance indicators (KPIs) to measure team performance and provide feedback for growth.

Skills

Team leadership

Data analysis

Fintech processes

Cross-functional collaboration

KPI management

Job description

Roles and Responsibilities :

• Lead a team of customer service representatives to achieve KPIs such as shrinkage, attrition, and payment domain performance targets.


• Develop and implement strategies to improve team handling skills, reduce churn rates, and increase overall efficiency.


• Collaborate with cross-functional teams to identify areas for improvement in the fintech process and implement changes accordingly.


• Monitor key performance indicators (KPIs) to measure team performance and provide feedback for growth.

Job Requirements :

• 1-10 years of experience in a similar role within the financial services industry.


• Strong understanding of Fintech processes and ability to analyze data to drive business decisions.


• Excellent team leading skills with experience managing high-performing teams across multiple locations.