TATA SIA Airlines Limited Hiring for Sr. Customer Service Executive Job at Calcutta

Kotak Mahindra; Kolkata; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in Kolkata, focusing on operations and customer service excellence. This role involves managing various aspects of airport operations, including check-in, boarding, and baggage services, while ensuring compliance with safety standards. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and a willingness to work in shifts. Join a dynamic environment where your contributions will enhance the travel experience for countless passengers and help maintain the high standards expected by the company.

Qualifications

• Minimum 2-4 years of work experience in customer service roles.
• Graduate from a recognized university is required.

Responsibilities

• Ensure operations comply with safety and security standards.
• Maintain high customer service standards and achieve flight punctuality.

Skills

Good Communication Skills

Customer Service Aptitude

Willingness to Work in Shifts

Education

Graduate from a recognized university

Tools

Amadeus

Job description

Job Overview

To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.

Key Responsibilities

• Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
• Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management
• Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction
• Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
• Other duties and projects which may be assigned from time to time

Skills & Attributes

• Good Communication Skills
• Willingness to work in shifts
• Possess an aptitude for customer service

Work Experience

• Minimum 2-4 years of work experience

Qualification

• Amadeus knowledge shall be an added advantage
• Graduate from a recognized university

Location

Kolkata

Note

All Vistara employees are required to be fully vaccinated against COVID-19