Tata Group Hiring For TCS Opportunity for Remote Order Desktop-Bangalore at India

Tata Group; Bengaluru; Remote; INR 5,00,000 - 10,00,000; Full time

Job summary

An established industry player is seeking a skilled Remote Order Desktop professional to join their dynamic team. This role is pivotal as it serves as a bridge between the Service Desk and advanced support teams, requiring strong technical knowledge and troubleshooting skills. You will be responsible for resolving complex desktop issues and ensuring seamless transitions for calls requiring higher-level support. If you are passionate about technology and eager to contribute to a leading global company, this opportunity is perfect for you.

Qualifications

• 4-7 years of experience in remote desktop support.
• Strong technical knowledge beyond Level 1 support.

Responsibilities

• Act as an intermediary between Service Desk and higher-level support.
• Perform advanced troubleshooting for remote desktop issues.

Skills

Remote Desktop Troubleshooting

Technical Desktop Knowledge

Customer Service Skills

Job description

TCShas been a great pioneer in feeding the fire of young techies likeyou. We are a global leader in the technology arena and there’snothing that can stop us from growing together.

What we are looking for

Role: Remote Order Desktop
Experience Range: 4-7 Years
Location: Bangalore

1. This is an intermediary team between Service Desk and the next-level support teams.
2. Perform deeper-level remote desktop troubleshooting.
3. Possess deeper technical desktop knowledge than Service Desk agents.
4. Calls that are within resolution capabilities of the Level 1.5 team should be warm transferred over by Service Desk.

Interested candidates kindly share your CV to [Confidential Information] for further discussion.

Regards,
Saai Sharmila
HR-Talent Acquisition
Tata Consultancy Services