Tata Group Hiring For TCS Opportunity for End User Remote Support-Bangalore/Chennai at Chennai

Tata Group; Chennai; Remote; INR 6,75,000 - 9,00,000; Full time

Job summary

An established industry player is seeking a skilled End User Remote Support specialist to join their dynamic team in Chennai. This role involves providing exceptional remote assistance for hardware and software issues across various end-user devices, including desktops, laptops, and mobile applications. With a focus on maintaining high service levels and ensuring user satisfaction, you will leverage your advanced troubleshooting skills and technical expertise to resolve challenges efficiently. If you are passionate about technology and enjoy helping others, this opportunity will allow you to thrive in a collaborative and innovative environment.

Qualifications

• 4-8 years of experience in end-user remote support.
• Advanced knowledge in troubleshooting and configuring desktops and laptops.

Responsibilities

• Provide remote support for hardware and software issues.
• Respond to end-user product-related questions for supported systems.

Skills

End-user support

Troubleshooting

Configuration and installation

Hardware support (MAC and PC)

Software support

Job description

TCShas been a great pioneer in feeding the fire of young techies likeyou. We are a global leader in the technology arena and there’snothing that can stop us from growing together.

What we are looking for

Role: End User Remote Support
Experience Range: 4-8 Years
Location: Chennai

• End-user facing expertise in providing remote support for hardware and software issues within end-user computer systems to include desktops, laptops, printers and mobile apps.
• Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications.
• Responds to end-user product related questions for all supported hardware, software and applications.
• Understands and maintains/outperforms service levels established.

Interested candidates kindly share your CV to [Confidential Information] for further discussion.

Regards,
Saai Sharmila
HR-Talent Acquisition
Tata Consultancy Services