Tata Consumer Products Looking for Senior Manager-Digital, Salesforce, D2C & Ecomm Technologies[...]

Tata Consumer Products; Bengaluru; On-site; INR 15,00,000 - 25,00,000; Full time

Job summary

A leading consumer products company in Bengaluru seeks a candidate for a techno-functional role focusing on Salesforce, Dynamics 365 F&O, and E-commerce solutions. The role includes designing solutions, managing life cycle processes, and collaborating with business functions to enhance digital presence. Candidates should have 12-15 years of relevant experience, excellent leadership skills, and a strong understanding of retail and supply chain management.

Qualifications

• 12-15 years of relevant experience in retail and SCM business.
• Experience as a solution architect and commerce domain expert.
• Understanding of frontend UX and backend development of websites.

Responsibilities

• Complete understanding of life cycle management of E-commerce.
• Suggesting new features for digitizing manual processes.
• Providing solutions on the D365 F&O platform.

Skills

Hands-on expertise with tools and platforms like Salesforce, Magento, Shopify, SharePoint, and WordPress

Excellent leadership and communication skills

Experience with web analytics and digital marketing

Extensive use of Agile and DevOps methods

Tools

Salesforce

Magento

Shopify

SharePoint

WordPress

Job description

Role Objectives:

The role is a techno-functional position responsible for Salesforce, Dynamics 365 F&O, and E-commerce.

The key responsibilities include solution architecture for Internet, brand website, and knowledge of CMS.

Key Responsibilities:

• Complete understanding of life cycle management of E-commerce.
• Complete understanding of supply chain and commerce module in Salesforce and D365 F&O.
• Designing models for improvements and problem management solution points.
• End-to-end sanity checking for new developments in UAT.
• Suggesting new features for businesses to digitize manual processes.
• Improving business processes to make them more efficient.
• Providing solutions on the D365 F&O platform with business benefits.
• Leading E-comm platform support, including integrations with E-comm platforms, ERP, payment gateways, and fulfillment channels.
• Defining the architecture of websites, web applications, and mobile apps.
• Defining standards for Intranet and employee engagement applications.
• Defining business requirements and turning them into technical specifications.
• Collaborating with the corporate communication team and other business functions for Intranet and employee communication and engagement.
• Working with Brand and Product Managers to build the company's digital presence.
• Leading teams responsible for managing the tech stack for web solutions and content and UI/UX developers.
• Building solutions for Internet, Intranet, and mobile applications with external partners and internal teams.
• Managing the end-to-end life cycle from requirement to development to sustenance for supported platforms.
• Managing end-to-end technical support of existing and upcoming e-commerce sites with a team of developers.

Desired Candidate Profile/Experience:

• Hands-on expertise with tools and platforms like Salesforce, Magento, Shopify, SharePoint, and WordPress.
• Relevant experience in Retail and SCM business.
• Experience as a solution architect and commerce and supply business domain expert.
• Understanding of frontend UX and backend development of websites.
• Expertise in building enterprise web applications, brand websites, shopping and e-commerce sites, mobile apps, and Intranet sites.
• Excellent leadership and communication skills to engage with senior leadership across the business.
• Experience with web analytics and digital marketing, including SEO.
• Extensive use of Agile and DevOps methods.
• Demonstrated people management skills as a team player.
• Stakeholder presentation and fluent communication skills.
• Negotiation skills when dealing with third-party vendors.
• Basic understanding of infrastructure and security.
• 12-15 years of relevant experience.