Tata Consultancy Services Hiring For Tcs Hiring For Webchat Support Role In Kolkata at Kolkata,[...]

Tata Consultancy Services; Kolkata; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

An established industry player is seeking dynamic individuals for the Webchat Support Role in Kolkata. This exciting position involves addressing customer queries through chat and email, ensuring high-quality communication while working in a supportive team environment. Ideal candidates are non-technical graduates with strong communication skills and a passion for customer service. The role requires a commitment to 24/7 support, including night shifts, and provides an opportunity to engage with an international customer base. If you are eager to contribute to a fast-paced, customer-focused environment, this role is perfect for you.

Qualifications

• Non-Technical full-time Graduates only.
• Minimum 15 years of regular education required.

Responsibilities

• Address customer queries over chat and email.
• Maintain chat quality and ensure excellent communication.

Skills

Excellent communication skills

Customer support experience

Ability to work in a team

Education

Bachelor of Arts

Job description

Job Description

TCS is hiring for the Webchat Support Role in Kolkata.

Eligibility:

1. Non-Technical full-time Graduates only
2. Minimum 15 years of regular education (10th + 12th + 3 years Graduation)
3. Not more than 2 years of gap in Graduation and Employment
4. Willingness to work in 24/7 support including night shifts
5. Comfortable to work from Office
6. Should have exposure to international customer base

Responsibilities:

1. Excellent communication (written and verbal)
2. Address customer queries over chat and email
3. Maintain chat quality

Desired Candidate Profile:

Bachelor of Arts