Tata Communications Limited Hiring For RAN Integration Engineer – Customer Service Execut[...]

Tata Communications Limited; Chennai; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

Join a dynamic team at a leading telecommunications firm where you will play a crucial role in ensuring seamless operations and high service availability. This position involves supporting the Field Force in troubleshooting, managing configurations, and performing site integrations across various technologies including 2G, 3G, 4G, and 5G. You will be responsible for conducting performance management, analyzing key performance indicators, and implementing process improvements to enhance operational efficiency. If you are passionate about telecommunications and ready to take on exciting challenges, this opportunity is for you!

Qualifications

• 4-7 years of experience in Telecommunications Engineering, preferably in a managerial role.
• Proficient in troubleshooting and configuration management.

Responsibilities

• Support Field Force in troubleshooting installation problems and performing configuration management.
• Conduct interference analysis and follow up on incident tickets for resolution.

Skills

Telecommunications Engineering

Configuration Management

Troubleshooting

Remote Configuration

Site Integration

Performance Management

KPI Analysis

MS Office Suite

Education

Graduation in Telecommunications/Electronics

Tools

M2000

Ericsson OSS

Tellabs NMS

NSN Netviewer

CME

Unison

ENM

U2020

Cramer Planning Tool

Job description

Responsibilities

• Communication and synchronization between Back-office & Field Force assist troubleshooting of installation problems
• Support to Field Force for External Alarms & Acceptance Test, RETs setup, tests & calibration
• Need to Perform Configuration/Performance & fault management
• Daily Call test information delivery & Remote call test support to Field Force
• Commissioning file & ret report delivery to Field Force for HOP information
• Interference analysis validation for full site solution
• Trigger & escalation operational/configuration/performance issues that might require support from other functional teams (Tx/Core provisioning) via INC Remedy Management & resolution
• Audit on installation issues (identifying PIM issues, RTWP & External Interference, Support for Cross Feeder investigation)
• Follow up of all INC tickets opened and supporting partners in the resolution
• Providing support to RAN Engineers on any kind of script related issues, fixing configuration faults, Troubleshooting of Tx issues, and providing support on escalations to relevant teams
• Take the necessary preventive & corrective measures to ensure agreed service availability after planned works. Perform second level troubleshooting processes, ensuring high quality and short service restoring time for RAN elements
• Providing resource management support Implementing process and technology improvements to increase operational and organizational efficiency

Core competencies, knowledge and experience

• Performing remote configuration expansions as well as new site integrations on 2G, 3G, 4G & 5G Huawei/Ericson sites
• Performing site parameter modifications
• Generating nodeB scripts for IP migrations using CME
• Defining external alarms for new integrations, alarm checks and troubleshooting
• Unlocking sites for final integration. Verifying test call results, checking live traffic on site
• Checking major KPI's (CSSR, DCR, call attempts, cell availability, HO-drops, etc) while troubleshooting faults raised by customers
• Verifying functionality of transmission to site and troubleshooting if required. Transmission verifying and testing on BSC/RNC/nodeB/enodeB end via M2000 & Ericsson OSS as well as parameters checks on transmission nodes via Tellabs NMS and NSN Netviewer.
• Experience in Unison, ENM, U2020 and Cramer planning tool

Must have technical/professional qualifications

• Minimum of 4-7 years relevant experience in Telecommunications Engineering with experience in a managerial/supervisor role
• Graduation in Telecommunications/ Electronics
• Proficient in MS Office Suite
• English language (spoken and written)