Tata Communications Limited Hiring For Network Engineer – Routing & Switching (OSPF, [...]

Tata Communications Limited; Pune City; On-site; INR 3,00,000 - 7,00,000; Full time

Job summary

Join a dynamic team at a leading telecommunications firm where you will oversee the provisioning of services and network configuration. This operational role requires a proactive approach to troubleshoot and resolve issues, ensuring customer connectivity and satisfaction. You will work closely with various stakeholders and be involved in exciting projects that drive continuous improvement. If you are passionate about technology and eager to grow your skills in a fast-paced environment, this opportunity is perfect for you. Embrace the challenge and make a significant impact in the world of telecommunications.

Qualifications

• Degree in Electronics, Telecommunications, or Computer Science required.
• 2+ years in Routing & Switching, provisioning, or service delivery.

Responsibilities

• Oversee back office provisioning of service delivery and network configuration.
• Manage installation support and ensure timely order delivery.

Skills

Routing & Switching

Cisco Switches

Routing Protocols (OSPF, BGP)

Configuration Management

Network Troubleshooting

Customer Service

Communication Skills

Education

Engineering Graduate

Diploma in Electronics & Telecommunications

BCA/MCA

B.Sc – Computers

Tools

ServiceNow

Cisco Routers

Cisco Switches

Job description

Job Family Descriptor

Oversee and drive back office provisioning of service delivery including onnet feasibility, access networks and customer order provisioning. Drive system and process improvement projects to ensure timely and cost-effective provisioning of orders in ILD, NLD and MAN networks. Ensure availability of inventory of network systems and bandwidth in provisioning on networks. Analyze need for capacity augmentation/optimization to address capacity crunch in networks. Plans, organizes and directs all operations with respect to installation support, network service and major moves. Identify and lead implementation for any new network updates. Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications. Manage and monitor planning and delivery of orders in terms of configuration management. Guide and monitor team to design the network to ensure customer connectivity in agreed time and supervise handover to project implementation team. Drive change management initiatives, make change requests and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement. Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary. Provides technical expertise, business planning and workflow management for ensuring smooth integration of network and system solutions/network improvement. Ensures that all installation functions are performed in a timely fashion to meet specifications.

Broad outline of the Role

Scrutinize orders logged by sales teams for completeness before commencement of delivery, process orders as per guidelines. Provide inputs to supervisor on provisioning issues to be discussed with the Service Assurance teams. Has enough knowledge within Provisioning and Configuration Management to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Provisioning and Configuration Management. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialization. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialization. Education: Engineering Graduate, Experience: 0-4 years.

Purpose – Broad objective of the role

• IOS upgradation on Cisco routers and Switches
• Commissioning of routers for network expansion
• Decommission of Switches and Routers for network optimization
• Link stability testing
• Hardware Swap/upgrade
• Transport stability checks and Troubleshoot
• Extensive Coordination with stakeholders during installation
• Daily task summary reports
• Root Cause Analysis preparation
• Managing the tasks flow in service now
• Prepare Configuration script for installations

Minimum qualification & experience

• Degree/Diploma (Electronics & Telecommunications, Computer Science, Information Technology, B.SC – Computers, BCA/MCA)
• 2+ years of experience in Routing & Switching, provisioning or service delivery in ISP domain
• Should have very good understanding primarily on Cisco Switches & Routers
• Good understanding of routing protocols (OSPF and BGP), L2 and L3 VPN
• Experience in L1/L2 IP NOC environment will be added advantage
• CCNA or equivalent networking certifications will be an added advantage
• Should possess very good verbal and written communication skills
• Ready to work in 24/7 rotational shifts or continuous night shifts depending on business need
• A good team player, Customer friendly