Tata Communications is Looking for Sr Customer Service Executive Customer Service Operations (C[...]

Job Description

Job Family Descriptor

Manage customer queries related to all services and solutions delivered, including complex customer issues. Diagnose and resolve issues, acting as a conduit between the customer and other teams such as engineering and architecture for any issue resolution. Provide L2/L3 support to resolve hardware/software issues by applying technical expertise.

Broad Outline of the Role

Purpose – Broad Objective of the Role

Operating Network – Key External

Operating Network – Key Internal

Size and Scope of Role – Financial

Size and Scope of Role – No. of Direct Reports

Size and Scope of Role – Total Team Size

Size and Scope of Role – Other Size Parameters

Minimum Qualification & Experience

Other Knowledge/Skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills