TaskUS Looking for Information Technology Support Specialist at Mohali, Punjab

TaskUS; Sahibzada Ajit Singh Nagar; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

A leading BPO company in India is seeking an IT Support Specialist. You will provide first-level technical support, logging customer queries and resolving issues related to hardware and software. The ideal candidate has a Bachelor's Degree in IT and a minimum of 2 years of experience in IT support. Join a dynamic team dedicated to providing quality service and ensuring high customer satisfaction.

Qualifications

• Minimum 2+ years of working experience in an IT support role.
• Hands-on experience with various operating systems.
• Experience maintaining Windows AD and GPO policies.

Responsibilities

• Provide first-level technical support to internal customers.
• Log and keep records of customer queries.
• Test, configure, install, maintain, and repair computer hardware.

Skills

IT support knowledge

Troubleshooting

Customer service

Education

Bachelor’s Degree in ECE, Computer Engineering, or related field

Tools

Windows/Linux/Mac OS

Symantec Antivirus

Job description

It started with one ridiculously good idea – Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s something you want to be a part of, apply today!

So what does an IT Support Specialist really do? Think of yourself as the person responsible for first-level technical support to internal customers and securing first-time resolution, resulting in minimal recurring issues. Not just anyone is qualified for this role.

Job Description

As an IT Support Specialist, you will provide first-level technical support to internal customers and ensure quality services to gain high customer satisfaction ratings. You will respond to telephone calls and email messages from users requesting assistance. You will log and keep records of customer/employee queries. You will interpret problems and analyze possible causes of hardware and software failure. You will identify computer hardware, software, and telecommunications malfunctions and take appropriate actions to resolve issues, ensuring data and system integrity. You will test, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.

Do you have what it takes to become an IT Support Specialist?

Requirements:

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.
• Minimum of 2+ years of working experience in an IT support role. Well-versed with IT systems and equipment, including their installation, configuration, maintenance, and repair.
• Working knowledge of IT requirements/demands in call center operations and organization, particularly in operations support.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Knowledge of Antivirus software such as Symantec, Norton, CA e-trust, etc.
• Experience maintaining Windows AD and GPO policies.
• Experience working in a global environment.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

TaskUs is an Equal Opportunity Employer.