TaskUs Hiring For IT support Specialist at Mohali

Job Description

It started with one ridiculously good idea – Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s something you want to be a part of, apply today!

So what does an IT Support Specialist do? Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers – to provide resolutions to technical concerns which will result in minimal recurring issues.

As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.

As an IT Support Specialist, you will:

1. Respond to telephone calls and email messages from users requesting assistance, log and keep records of customer/employee queries, interpret problems, and analyze possible causes of hardware and software failures.

2. Identify computer hardware, software, and telecommunications malfunctions and take appropriate action to resolve these issues while ensuring data and system integrity.

3. Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates as necessary.

4. Assist in conducting user application testing during program implementation, migration, and system maintenance.

5. Perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.

6. Maintain an inventory of computer hardware assets, peripherals, and software licenses owned by the company and perform scheduled preventive maintenance of computer systems.

Do you have what it takes to become an IT Support Specialist?

Requirements:

1. At least 1 year minimum experience and a Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/computer-related course.

2. Knowledge of IT systems and equipment as well as their installation, configuration, maintenance, and repair; vast working knowledge of IT requirements/demands in call center operations and corporate organizations – particularly in the area of Operations support.

3. Above-average problem-solving, decision-making, and analytical skills.

4. Big plus if you are a skilled technical writer – able to document problems and solutions for customers and other technical support personnel.

5. Good time and project management skills.

6. Excellent English communication skills – both spoken and written.

7. Adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal skills.

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing, Technology, FinTech, and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India.

In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.