Talent Operations Associate - Backend Ops [T500-29884]

Guidant Global; Hyderabad; On-site; INR 500,000 - 750,000; Full time

Job summary

Guidant Global India is seeking a Talent Delivery Administrator to support workforce delivery operations within the Global Capability Centre. You will execute transactional services across the Talent Management function using approved procedures and service levels, while ensuring data integrity and process discipline.

The role operates in a digital-first delivery model that leverages automation, AI and workflow technologies to enable accurate, timely processing and continuous improvement across

Qualifications

• Experience in shared services, recruitment administration, data processing or transaction-based operations.
• High accuracy and ability to follow controlled procedures and service levels.
• Experience with Beeline, Fieldglass, or similar VMS platforms.

Responsibilities

• Complete the transactions assigned within the approved GCC service catalogue and documented procedures.
• Process allocated requisition, candidate, supplier, worker, timesheet, purchase-order, document or reporting activities.
• Activities are periodically reviewed and may be transitioned between Automation, GCC, Coordinator and Business Partner channels as part of continuous optimization of the operating model.
• Contribute to quality sampling, calibration, defect analysis and corrective action.

Skills

Shared services understanding

Recruitment administration

Data processing

Transaction-based operations

Beeline

Fieldglass

VMS familiarity

Tools

Beeline

Fieldglass

VMS platforms

Job description

Guidant Global delivers dynamic, tailored workforce solutions that empower businesses to thrive in ever-evolving markets. Through our MSP, RPO, Direct Sourcing, Services Procurement and Consulting services, we help organizations find, engage, and manage the best permanent and contingent talent across the globe.

Part of Impellam Group, we champion A Better Way, a people-first approach that integrates deep industry expertise with advanced technology. Our technology turns workforce complexity into clarity, with real-time insights that support smarter talent decisions at scale.

With over 1.5 million STEM and professional experts in our network across 80+ countries, we don't just solve today's challenges. We're helping to shape the workforce of tomorrow.

About Guidant Global India:

At Guidant Global India, we play our part in shaping the future of work by powering recruitment and support services for Guidant teams across APAC and wider global markets. As a strategic delivery hub and global capability centre, we partner with stakeholders worldwide to raise quality, strengthen compliance, and deliver consistently at scale.

We're not standing still. We're building deeper capability in-house, taking ownership of the work that matters most, and designing an agile, future-ready delivery model built for where the business is heading next.

Join us, and you'll be part of a people-first team that's expert, ambitious, and collaborative, delivering A Better Way, every day.

Position Profile:

• The Talent Delivery Administrator, based within the Global Capability Centre, delivers accurate, timely and efficient transactional services that support workforce delivery operations across the Talent Management function.
• Working from an approved service catalogue, standard operating procedures, workflow queues, service levels and quality controls, the role completes administrative and transactional activities that enable the effective delivery of customer workforce programs.
• The Talent Delivery Administrator is accountable for executing approved processes accurately and consistently but is not responsible for customer relationship management, commercial decision-making, fulfilment prioritization, channel selection, workforce planning or compliance interpretation. Matters outside documented procedures are escalated through defined governance pathways to the appropriate Talent Delivery Coordinator, Talent Delivery Business Partner or Talent Delivery Manager.
• The role operates within a digital-first delivery model where automation, AI, workflow technology and self-service capabilities are utilized wherever appropriate. Human effort is focused on quality assurance, exception management, continuous improvement, data integrity and the efficient execution of activities that require judgement within approved operating procedures.
• Success in this role is achieved through accuracy, timeliness, process compliance, productivity, data quality and the consistent delivery of standardized services that support an efficient, scalable and high-performing Talent Delivery operating model.

Key Responsibilities:

• Complete only the transactions assigned within the approved GCC service catalogue and documented procedures.
• Process allocated requisition, candidate, supplier, worker, timesheet, purchase-order, document or reporting activities.
• Activities are periodically reviewed and may be transitioned between Automation, GCC, Coordinator and Business Partner channels as part of continuous optimization of the operating model.

Meet service-level, productivity, accuracy and security requirements:

• Queue, Capacity and Handoffs
• Manage allocated queues, priorities, status notes and hand-offs.
• Return incomplete requests with the required information clearly identified.
• Escalate ageing, demand spikes, capacity constraints and system outages to the GCC lead.

Quality and Control:

• Validate mandatory fields, approvals and documents before completing a transaction.
• Maintain complete, accurate and auditable system records and evidence.
• Participate in quality sampling, calibration, defect analysis and corrective action.
• Identify recurring manual effort, duplicate handling, rework and process inefficiencies and escalates opportunities for automation or simplification.

Knowledge and Change Management:

• Use current standard operating procedures, knowledge articles and approved templates.
• Raise unclear or conflicting instructions and contribute to controlled knowledge updates.
• Complete training and competency checks before taking on new or changed transactions.

Data Protection and Business Continuity:

• Protect customer, candidate, worker and company information in line with access and handling controls.
• Follow segregation-of-duty, secure-working and incident-reporting requirements.
• Support continuity arrangements, workload balancing and cross-training across approved processes.

Automation, AI & Digital Operations:

• Execute activities using approved automation, AI-assisted workflows and digital tooling where available.
• Monitor automated transactions and AI-generated outputs for accuracy, completeness and compliance with approved standards.
• Identify repetitive manual activities suitable for automation and raise opportunities through the agreed continuous improvement process.
• Escalate automation failures, system exceptions and AI-confidence issues in accordance with operating procedures.
• Contribute to testing, adoption and optimization of new automation, AI and workflow technologies introduced across Talent Management.

Decision Rights:

• Complete, reject or return transactions based on documented completeness and quality criteria.
• Escalate every exception requiring customer context, prioritization, commercial judgement, channel selection or compliance interpretation.
• Do not alter agreed procedures, customer commitments or system controls without authorised change.

Commitment to our culture, values, and behaviours:

Achievement of the position objectives and key responsibilities is attained through commitment to the Change Maker culture. The role is expected to actively model the Company's cultural principles and support their integration across the region.

• We innovate, experiment and seek better ways to work.
• Champion innovation, Think tech first, Test and evolve.

Take Ownership:

• We lead with accountability and make informed, purposeful decisions.
• Lead with autonomy, Make decisions with data Invest in your growth.

Create Impact:

• We priorities high value work and deliver with excellence.
• Priorities high value work, Deliver with precision, Drive cross functional value.

Stay Human:

• We build trust, care for each other and create space for everyone to thrive.
• Put relationships first, Make space for others, Win together.

Duties and Responsibilities:

Workplace Health, Safety, and Environmental Compliance:

At Vertage it is our moral obligation to safeguard each other, our customers, our temporary workforce, and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact. We are committed to providing a safe and secure working environment to all employees and promote best practices.

You will meet our WHSE obligations by committing to:

• Seek to prevent injury to any employee, customer, worker, or contractor
• Actively participating and completing compliance training as required
• Consider the safety implications of decisions

Work experience and attributes:

• Experience in shared services, recruitment administration, data processing or transaction-based operations.
• High accuracy and ability to follow controlled procedures and service levels.
• Working knowledge of Microsoft 365 and workflow, case-management or VMS systems.
• Disciplined queue management, written communication and exception handling.
• Ability to protect confidential information and work effectively across time zones
• Experience with Beeline, Fieldglass, or similar VMS platforms.