Systems Support Engineer

Harris; India; Vor Ort; INR 700.000 - 1.000.000; Vollzeit

Zusammenfassung

Harris in India seeks an Associate System Engineer to join our operations and client services function. Grow your technical foundation while supporting a 24x7 environment and collaborating with clients to ensure high service levels.

You will engage in Level 1 analyses, troubleshooting, and escalation with clear context, contributing to client read-outs and documentation. A strong focus on communication and structured problem resolution is essential.

Qualifikationen

• Bachelor's degree in CS/IT or related field.
• 3–4 years of proactive support and monitoring experience.
• Experience with Windows Server, .NET apps, IIS, and SQL.

Aufgaben

• Support 24x7 operations with rotational shifts.
• Handle Level 1 analysis and resolution of incidents.
• Review recordings to assess user experience and impact.
• Collect logs and escalate with context to Development/Support teams.
• Deliver premium client experience, tracking open issues and coordinating responses.
• Contribute to weekly/monthly client read-outs and progress presentations.
• Identify and drive remediation of issues/bugs across the client base.
• Maintain up-to-date log of known issues and fixes.

Kenntnisse

Windows Server

Azure Monitoring

SQL queries

ServiceNow

Power BI

English communication

Customer service

Ausbildung

Bachelor's degree in Computer Science/Information Technology

Tools

IIS

Azure Monitor

Jobbeschreibung

We are seeking an enthusiastic Associate System Engineer from within our team to join our operations and client services function. This is a great opportunity to grow your technical foundation, work closely with clients, and contribute to a high-performing 24×7 support team.

What You Will Do

• Support a 24×7 operational environment across rotational shifts, ensuring consistent service delivery.
• Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents.
• Conduct recording reviews to assess user experience and gauge service impact.
• Collect application logs and escalating cases to the Development team with clear context.
• Deliver a premium client experience - tracking open issues, coordinating responses, and helping clients resolve problems efficiently.
• Contribute to weekly/monthly client read-outs and progress presentations.
• Identify and help drive issue/bug remediation to resolution across the client base.
• Maintain an up-to-date log of known issues and fixes, supporting consistent resolution outcomes.
• Author and maintain technical and operational procedure documentation.
• Participate in daily/weekly technical and leadership calls, keeping stakeholders informed on progress.
• Build positive, professional relationships with customers and teammates.

What We Are Looking For

• 3-4 years of experience in proactive support and infrastructure/application monitoring.
• Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations.
• Commitment to following team, account, and client policies and procedures.
• Exposure to Application/Infrastructure Monitoring tools and solutions.
• Experience with Windows Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs.
• Basic understanding of networking and Azure Monitoring.
• Intermediate SQL skills - including SQL Jobs, queries, blocking scenarios, and Always On configuration.
• Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools.
• Basic knowledge of ITIL framework (V3.0 Foundation certification is an advantage).
• Ability to present data clearly using Power BI, Excel pivot tables, and charts.
• Good command of written and verbal English; international support experience (US or Europe preferred).
• Nice to Have Exposure to healthcare-related applications or patient care environments.
• Familiarity with Azure cloud environments.
• Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant IT certification(s) are a plus.
• Strong interpersonal and communication skills - written and verbal - with a customer-first approach.

Originally posted on Himalayas