Systems Reliability Engineer III- Technical Support, Virtualization, Networking, Linux, Trouble[...]

Nutanix; Maharashtra; Hybrid; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading technology firm in Pune is seeking a Systems Reliability Engineer with 7-9 years of experience. The role involves troubleshooting and resolving technical issues, collaborating with developers, and mentoring junior team members. It requires expertise in virtualization, networking, and cloud technologies. The work arrangement is hybrid, with a focus on delivering high-quality customer support while maintaining a healthy work-life balance.

Qualifications

• 7-9 years of experience in Systems Reliability Engineering or similar roles.
• Experience directly resolving complex technical issues.
• Customer-driven mindset focused on high-quality support.

Responsibilities

• Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
• Collaborate with developers to identify product defects.
• Analyze customer data to mitigate risks and improve product reliability.
• Mentor junior team members to foster a collaborative culture.
• Gather customer feedback to drive product enhancements.

Skills

Troubleshooting Virtualization (VMware ESXi)

Networking (layer 2/3)

Linux systems

DevOps

Cloud technologies

Enterprise Storage

Effective communication

Education

Degree in Engineering or Computer Science

Tools

VMware

Citrix

Microsoft technologies

Job description

The Opportunity

Are you a top‑tier Systems Reliability Engineer with strong expertise in networking, virtualization, and cloud technologies, along with a passion for delivering exceptional customer support? If so, you’ll thrive in our dynamic hybrid team at Nutanix, working on cutting‑edge projects, collaborating with leading technology specialists, and making a meaningful impact on customer satisfaction in a supportive environment that prioritizes growth and work‑life balance.

About The Team

The Systems Reliability Engineer III will join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring the reliability of services at Nutanix. Based in Pune, the team is composed of top‑tier technology specialists who thrive on innovation and problem‑solving. Emphasizing a culture of continuous learning, knowledge‑sharing, and teamwork, the team is dedicated to improving customer satisfaction and contributing to overall business success by working on cutting‑edge projects that directly impact customers’ experiences and successes.

You will report to the Sr. Manager, Worldwide Support, who fosters a supportive and customer‑centric leadership style. This manager emphasizes collaboration and growth, ensuring that each team member has the opportunity to excel in their role. The work setup for this position is hybrid, requiring team members to be in the office three days a week for meetings and collaboration, while allowing flexibility for remote work on other days. This role does not require any travel, enabling you to focus on delivering outstanding support and service to customers while maintaining a healthy work‑life balance.

Your Role

• Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
• Collaborate with developers to identify product defects and enhance serviceability.
• Analyze customer data to mitigate risks and improve product reliability.
• Foster partnerships with technology allies for collaborative issue resolution.
• Contribute to and expand internal and external knowledge bases for continuous improvement.
• Mentor junior team members to foster a collaborative and growth‑oriented culture.
• Gather customer feedback to drive product enhancements in collaboration with development teams.
• Provide rotational support coverage during weekdays and off‑hours as necessary.

What You Will Bring

• 7‑9 years of experience in Systems Reliability Engineering or similar roles.
• Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux systems, DevOps, Cloud, or Enterprise Storage.
• Proficient in communication, both written and verbal, for effective cross‑team collaboration.
• Experience in directly resolving complex technical issues with customers.
• Degree in Engineering or Computer Science preferred.
• Customer‑driven mindset focused on delivering high‑quality support experiences.
• Familiarity with technologies from partners such as VMware, Citrix, and Microsoft.
• Ability to develop tools and enhance internal and external knowledge bases.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in‑person collaboration. In locations where our workplace policy applies (San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney, and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in‑office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team‑specific guidance and norms will be provided by your manager.