Systems Reliability Engineer II- Technical Support, Virtualization, Linux, Trouble Shooting, Ne[...]

Nutanix; Maharashtra; Hybrid; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading tech company in Pune is looking for an experienced Systems Reliability Engineer to join their team. This hybrid role involves troubleshooting complex technical issues, collaborating with developers, and mentoring junior team members. The ideal candidate will have 4-6 years of experience, strong expertise in troubleshooting virtualization and networking, and a customer-driven mindset. The position requires onsite work three days a week, with flexibility for remote work on other days.

Qualifications

• 4-6 years of experience in Systems Reliability Engineering or similar roles.
• Strong expertise in troubleshooting Virtualization and Networking.
• Proficient written and verbal communication.

Responsibilities

• Troubleshoot and resolve complex technical issues for customers.
• Collaborate with developers to improve product serviceability.
• Mentor and guide junior team members.

Skills

Troubleshooting Virtualization

Networking

Linux Systems

DevOps

Cloud technologies

Effective Communication

Education

Degree in Engineering or Computer Science

Tools

VMware

Citrix

Microsoft technologies

Job description

The Opportunity

An experienced Systems Reliability Engineer is invited to join our dynamic team at Nutanix in Pune. You will play a key role in troubleshooting advanced technical challenges, enhancing customer satisfaction, and collaborating with world‑class specialists in a flexible hybrid environment.

About the Team

The team focuses on delivering exceptional customer support, fostering knowledge sharing, and engaging in cutting‑edge projects that directly impact our customers.

Responsibilities

• Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
• Collaborate with developers to identify and improve product serviceability by addressing defects.
• Analyze customer data to enhance product reliability and mitigate risks.
• Foster partnerships with technology allies for issue resolution and ecosystem improvements.
• Mentor and guide junior team members, promoting a collaborative and growth‑oriented environment.
• Contribute to and expand knowledge bases, facilitating continuous improvement efforts.
• Champion customer needs by gathering feedback and advocating for product enhancements.
• Provide rotational support coverage during weekdays and off‑hours as necessary.

Qualifications

• 4–6 years of experience in Systems Reliability Engineering or similar roles.
• Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, and Cloud technologies.
• Proficient written and verbal communication for effective collaboration across teams.
• Experience resolving complex technical issues directly with customers.
• Degree in Engineering or Computer Science preferred.
• Customer‑driven mindset focused on delivering high‑quality support experiences.
• Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
• Ability to develop tools and contribute to improving internal and external knowledge bases.

Work Arrangement

This hybrid role requires employees in Pune to work onsite at least three days per week. The remaining days can be remote. Travel is not required.