Systems Integration Specialist Advisor

TekWissen India; Dadri; Hybrid; INR 1,400,000 - 1,800,000; Full time

Job summary

TekWissen India is hiring a Systems Integration Specialist Advisor to provide advanced VDI and application delivery support in Noida. The role requires managing escalations, coordinating with clients and internal teams, and delivering robust virtualization solutions on Citrix, VMware, and Hyper-V platforms.

The candidate will participate in 24/7 on-call rotation, adhere to ITIL-based processes, and contribute to knowledge base creation while driving project success across enterprise environments.

Qualifications

• Experience supporting large enterprise environments.
• Strong communications and cross-group collaboration.
• Ability to handle ambiguity.
• Broad understanding of server and desktop virtualization.

Responsibilities

• Respond to escalated incidents from lower support levels.
• Manage tasks and alerts, respond to critical monitoring alerts.
• Assess and implement VDI/App Delivery projects using various technologies.
• Support Citrix, VMware, and MS Hyper-V configurations.
• Interact with clients, account managers, and peers.
• Create and maintain support documentation and knowledge base.

Skills

VDI Expertise

Citrix

VMware

Hyper-V

Incident Management

On-call Rotation

Job description

Overview

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Systems Integration Specialist Advisor

Location: Noida

Work Type: Hybrid

Job Type: Full Time

• The VDI Systems Integration Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients.
• The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments.
• Applicants should be highly motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and are willing to take on the challenge of dealing with ambiguity.
• Candidates should also have a broad understanding of both server and desktop / application virtualization.

Responsibilities

• Support on all escalated incidents from lower levels of support.
• Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages.
• Assess and implement complex VDI / App Delivery Virtualization projects using various technologies
• Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms
• Supports his/her team when technical issues rise in his/her scope of expertise.
• Develop repeatable standards and implementation processes to ensure product uniformity and quality
• Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments
• Apply best practices, strategies, methodologies, and approaches to large scale projects
• Create and maintain support documentation, work instructions and knowledge base articles
• Is aware of the organizational and account structure so that he/she anticipates interrelationships within the organization.
• Is available and able to drive high severity incidents that occur within the scope of their role
• Participate in 24/7 on-call rotation
• Adhere to the Change Management and other ITIL processes.
• Accurate ticket documentation of the support request and troubleshooting steps taken

TekWissen® Group is an equal opportunity employer supporting workforce diversity