Systems Engineer (L2 Support)

Iron Mountain Incorporated; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Iron Mountain is seeking a motivated Systems Engineer to join our ICT infrastructure and operations team in Navi Mumbai. You will provide expert technical advice, troubleshoot complex enterprise problems, and maintain production systems and IT inventory to ensure a seamless customer experience for internal and external stakeholders.

You will work on system maintenance, reliability improvements, and collaboration with global teams to resolve hardware and software issues, leveraging Nutanix,

Qualifications

• 4+ years of experience in technical operations or systems engineering.
• Strong knowledge of LANs, server installations, and multiple computing platforms.
• Experience maintaining Linux and Windows Server in a 24/7 ops environment.

Responsibilities

• System maintenance and administration: manage onboarding/offboarding, inventory, and device repair.
• Operational reliability: monitor health, patching, and capacity to minimize disruptions.
• Technical support collaboration: provide 1st/2nd line support with global teams to resolve hardware/software issues.

Skills

Networking & server ops

Linux & Windows Server

Problem solving

Technical troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

Nutanix

VMware

Microsoft SQL Server

Job description

IND | Navi Mumbai | Data Center Units (305, 501, 801 & 901-903)

Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated Systems Engineer to join our Information and Communications Technology (ICT) infrastructure and operations team. In this role, you will be responsible for providing expert technical advice, troubleshooting complex enterprise problems, and maintaining the health of our production systems and IT inventory. You will join a dedicated team focused on delivering high-quality technical support and ensuring a seamless customer experience for both internal and external stakeholders.

What You'll Do

In this role, you will:

• System Maintenance and Administration: Monitor the ticketing system to execute requests for onboarding, offboarding, and usage standards while maintaining virtual and physical IT inventory and repairing failed devices.
• Operational Reliability: Monitor system health and perform vulnerability remediation, patching, and capacity management to ensure disruptions are minimized and infrastructure remains secure.
• Technical Support Collaboration: Provide first and second-level support to customers, collaborating with global teams as needed to resolve hardware and software malfunctions.

What You'll Bring

The ideal candidate will have:

• 4+ years of experience in technical operations or systems engineering functions, including implementation, verification, and system operation.
• Strong knowledge of local area networks, server installations, and various computing platforms such as Nutanix, VMware, and Microsoft SQL Server.
• Proven ability in problem-solving and maintaining operating systems, specifically Linux and Microsoft Server, within a 24-hour operational support environment.
• Bachelor's degree from an accredited college or university in Computer Sciences or a related field preferred.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.