Systems Engineer I

TGBPL TP India - IBU; Bengaluru; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

Teleperformance seeks an IT Infrastructure/Systems Architecture professional to design and enhance the core technical platform and services that underpin business processes and data flows. The role focuses on mapping component relationships, dependencies, and performance objectives across systems.

Candidates typically hold a professional/university degree with about 1–2 years of related experience and a willingness to develop innovative solutions, aligning with Teleperformance’s commitment to

Qualifications

• A professional/university degree is typically required.
• Approximately 1–2 years of practical professional experience in a related area.
• Develops own knowledge, shares best practices and develops relevant solutions.

Responsibilities

• Mapping the relationships between IT platform/infrastructure components (technology end users, software & hardware, and networks).
• Identifying key technology interactions and dependencies across systems affecting integration, compatibility, and performance targets.
• Evaluating total cost of ownership and ROI of IT platform/infrastructure options.

Education

Professional/university degree

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including:

• Mapping the relationships between IT platform/infrastructure components (i.e., Technology End Users, IT Systems Software & Hardware, and Info-Communications Transmission Networks)
• Identifying the key technology interactions and dependencies across systems/platforms impacting the organization’s ability to achieve integration, compatibility, and performance targets
• Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives

Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Be One of Our People

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.