IT Network Operations Analyst II

TGBPL TP India - GBS; Mumbai; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Teleperformance is seeking an IT Infrastructure/Systems Architect to design and evolve the core technical platform supporting business processes and data. You will map relationships among technology components, identify critical interactions, and drive integration across systems to meet performance targets.

The role involves evaluating TCO/ROI of infrastructure options, delivering specialized projects, and guiding a team to improve day-to-day activities and processes within defined scopes.

Qualifications

• Experience in IT infrastructure and systems architecture.
• Ability to lead specialized projects and deliver end-to-end results.
• Strong analytical skills in evaluating technology ROI and TCO.

Responsibilities

• Map relationships between IT platform and infrastructure components.
• Identify key technology interactions and dependencies across systems.
• Evaluate total cost of ownership and ROI for infra options.
• Lead and guide a team of professionals to execute initiatives.

Skills

IT Architecture

Systems Design

Cost Analysis

Job description

Join Teleperformance – Where Excellence Meets Opportunity!Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.Why Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities.Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.Job DescriptionIT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including:Mapping the relationships between IT platform/infrastructure components (i.e., Technology End Users, IT Systems Software & Hardware, and Info-Communications Transmission Networks)Identifying the key technology interactions and dependencies across systems/platforms impacting the organization’s ability to achieve integration, compatibility, and performance targetsEvaluating total cost of ownership and return on investment of various IT platform/infrastructure alternativesPositions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.Be One of Our People:It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity EmployerJob Application Accommodation:If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.