Systems Administrator II

Astreya; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Astreya is seeking a System Administrator to support and maintain large, global-scale systems for building management and security operations. The role focuses on ticket-driven workflow, server and network management, and collaboration with internal and third-party teams to resolve issues.

The position emphasizes on-call and after-hours support, strong communication, and adherence to vendor codes of conduct as part of delivering reliable IT services globally.

Qualifications

• Bachelor's degree in a related field with 2–5 years of experience.
• Ability to build productive internal/external relationships.
• Judgment within defined procedures to determine action.
• Experience with server management and networking configurations.
• Experience troubleshooting systems and networking to identify root causes.
• Familiarity with ticketing systems and incident management.
• Strong written and verbal communication skills.

Responsibilities

• Monitor ticket queue and channels.
• Monitor and manage systems and infrastructure.
• Record metadata on tickets in internal tools.
• Resolve troubleshooting tickets with internal/third-party teams.
• Engage with vendors professionally per client codes of conduct.
• Provide out-of-hours support for upgrades.
• Provide 24/7 on-call support for outages.
• Other duties as required.

Skills

Systems administration

Networking management

Ticketing systems

Scripting and automation

Education

Bachelor's degree (B.S./B.A.)

Tools

ITSM tools

Job description

What this Job Entails

The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.

Scope

• Applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope
• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities

• Monitor ticket queue and IM channels
• Monitor and participate in managing systems and infrastructure
• Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.
• Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary
• Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients' vendor code of conduct.
• Provide out of business hours support for any scheduled time sensitive upgrades
• Provide 24/7 on-call support for critical system's outages
• Other duties as required.

Required Qualifications / Skills

• Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Comfortable with building and managing various servers
• Experience with networking management, configurations and changes
• Experience with systems and networking troubleshooting to identify the root cause and fixes
• Knowledgeable about ticket systems and follow processes
• Good communication and writing skills

Preferred Qualifications

• Automation and scripting experience

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

We're so glad you're here.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world's most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!