Systems Administrator (Housing Services)

Learning & Skills; Dehradun; On-site; INR 5,056,000 - 5,395,000; Full time

Benefits offered by this job

Annual Leave 32 days

Pension scheme

Flexi-time

Flexible working

Maternity/Paternity Leave

Training & development

Wellbeing

Cycle to Work

Employee discounts

Job summary

Darlington Borough Council is seeking a Systems Administrator in Housing Services to drive development, implementation and improvement of IT systems. You will work as part of a small, dedicated team to deliver system developments and business improvements that support service transformation.

As a Housing ICT professional, you will lead on system configuration, user support, and collaboration with Council ICT teams to enhance customer journeys and efficiency.

Qualifications

• Experience with housing ICT systems and project management is required.
• Ability to design and deliver system developments and improvements.
• Experience supporting system users across housing services and IT environments.

Responsibilities

• Managing user accounts and system permissions.
• Configuring and implementing software enhancements and new functionality.
• Supporting system users across Housing Services.
• Reviewing existing processes and identifying opportunities for improvement.
• Ensuring technology solutions support service transformation and efficiency objectives.

Skills

Project management

System configuration

User support

Tools

MRI Enterprise

MRI Asset Management

AccuServ Repairs

RentSense

Job description

Systems Administrator (Housing Services) (Ref: POS014582)

Hours and Pay

Salary £39,152 - £41,771 per annum
Salary Band £30,001 to £40,000
Post Type Permanent
Hours Per Week Full time

Job and Application details

Categories Housing

Directorate N/A
Published Date 13/08/2026
Closing Date 31/08/2026

We are seeking an enthusiastic, highly skilled, and motivated individual to join our Housing ICT Team as a Systems Administrator.

This role provides vital support to our operational services and helps to drive digital improvement across Housing Services.

Working as part of a small, dedicated team, you will take a leading role in the development, implementation, and continuous improvement of IT systems that support our housing services. We are looking for someone with proven project management skills who can successfully deliver system developments and business improvements.

Responsibilities

• Managing user accounts and system permissions
• Configuring and implementing software enhancements and new functionality
• Supporting system users across Housing Services
• Reviewing existing processes and identifying opportunities for improvement
• Ensuring technology solutions support service transformation and efficiency objectives

A key element of the role is driving continual improvement by identifying how technology can enhance service delivery, improve customer journeys, and support organisational change. The successful candidate will help ensure system developments align with the Council's Customer Services and Digital Strategy.

As System Administrator, you will act as the primary point of contact for the Housing Services systems portfolio and work closely with both Housing Services colleagues and the Council's wider Corporate ICT teams.

Experience of working with housing management systems such as MRI Enterprise, MRI Asset Management, AccuServ Repairs, or RentSense would be advantageous, although training can be provided and these systems are not essential requirements.

For detailed information on this role, please refer to the Role Profile and Person Specification.

If you would like an informal discussion about the post, please contact Cheryl Williams on 01325 405921.

Benefits

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

General Information For Applicants

If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or [e-mail].

If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.

https://www.northeastjobs.org.uk/contactus

All applicant email correspondence will come from [e-mail] and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.