Service Desk Analyst

NHS Ayrshire & Arran; Chandigarh; On-site; INR 3,358,000 - 4,133,000; Full time

Job summary

Borders General Hospital in the United Kingdom is seeking a Service Desk Analyst to join our IT Service Desk team on a permanent basis, 36 hours per week. You will be the first point of contact for IT incidents and requests, delivering excellent customer service and ensuring users get the support they need.

We’re looking for a customer-focused, highly motivated individual with a genuine interest in technology who thrives in a fast-paced environment, is eager to learn, and brings a proactive

Qualifications

• Experience delivering frontline IT service desk support.
• Strong communication and interpersonal skills.
• Ability to work in a shift-based environment.

Responsibilities

• Be the first point of contact for IT incidents and service requests.
• Deliver excellent customer service and troubleshoot issues.
• Document and manage incidents in the ticketing system.
• Participate in training and development opportunities.

Skills

Customer-focused

Motivated

Interest in technology

Fast-paced environment

Eager to learn

Positive attitude

Job description

OUR VALUES IN ACTION

• Care and Compassion
• Quality and Teamwork
• Dignity and Respect
• Openness, honesty and responsibility

BORDERS GENERAL HOSPITAL

IM&T

SERVICE DESK ANALYST

PERMANENT, 36 HOURS

Band 4

Are you passionate about technology and love helping people?

We have an exciting opportunity for a Service Desk Analyst to join our dynamic IT Service Desk team!

As the first point of contact for all IT-related incidents and service requests, you'll play a vital role in delivering exceptional customer service and ensuring our users get the support they need.

What We’re Looking For

We’re seeking a customer-focused, highly motivated individual who:

• Has a genuine interest in technology
• Thrives in a fast-paced environment
• Is eager to learn and grow their IT skills
• Brings a positive attitude and a proactive approach

Why Join Us?

• Work in a varied and fast-moving environment where no two days are the same
• Gain experience across a wide range of systems and technologies
• Be part of a supportive team that values development and collaboration
• Receive full training to help you succeed in your role

Working Hours

You’ll work within a shift pattern covering:

• Monday to Thursday: 08:00–17:00
• Friday: 08:00–16:30

If you're ready to kickstart or grow your career in IT, and you’re enthusiastic, curious, and ready to learn — we’d love to hear from you!

Whether you’re early in your career or looking to take the next step into a more senior role, NHS Borders offers a supportive environment where you can grow, influence change, and make a real impact.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be foundhere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.