System Support and Integration Manager

Novartis India; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Novartis India is seeking an experienced System Support and Integration Manager for the TRD division in Genome Valley, Hyderabad. You will configure and integrate IT applications to support business processes, ensuring alignment with GxP requirements and TRD's data strategy.

You will lead global and local teams, drive project implementations, and guide changes while maintaining compliance and quality across key systems, data, and interfaces.

Qualifications

• Bachelor's or Master's in Life Science or IT.
• GMP knowledge and understanding of regulatory quality expectations.
• 5+ years of professional experience in relevant area.
• Strong scientific background with communication and writing skills.
• Experience in GMP environments, with IT systems like eLN, LIMS, SAP.
• Project management knowledge and excellent organization skills.
• Proven ability to lead interdisciplinary teams.
• Innovative mindset and strong problem solving abilities.

Responsibilities

• Conduct gap assessment and define system design and configuration.
• Create and manage system configuration master data in key applications.
• Own and drive changes to key applications in collaboration with IT and business units.
• Understand and map Business Processes and Interfaces of key applications.
• Harmonize global processes and standardize global/master data.
• Collaborate with owners and governance boards for system improvements.
• Coordinate between Dev IT and line functions and external partners.
• Ensure compliance with regulations and Novartis procedures.

Skills

Biostatistics

Data Governance

Data Literacy

Data Quality

Data Science

Data Visualization

Machine Learning

Python

Statistical Analysis

Time Series Analysis

Learning Agility

Graph Algorithms

Curious Mindset

Education

Bachelor/Master in Life Science or IT

Tools

eLN

LIMS

SAP

Job description

Expert Data & Digital Job Description Summary The System Support and Integration Manager is responsible for configuring and integrating IT applications to support business processes within TRD. The role ensures that system designs, processes, and configurations align with business needs, GxP requirements, and TRD’s system and data strategy. It includes driving strategic project implementation, identifying process improvements, assessing new technologies, enabling data-driven decision-making, and managing assigned systems end to end while collaborating across local and global cross-functional teams. The position is based in the Genome Valley, Hyderabad, within the Technical Research and Development Organization (TRD) of Global Drug Development (GDD).

Job Description Major Accountabilities

• Conduct gap assessment and define system design and configuration
• Create and manage system configuration static master data in key applications
• Own and drive change to key applications in close collaboration with Business Units and IT
• Understand the supported Business Processes and Interfaces of key applications.
• Identify, align & facilitate harmonization opportunities of global processes in TRD
• Drive Standardization and Normalization of Global/Organization/Site Static Master Data
• Liaises with System and Process Owners and actively contributes and participates in the System Governance and Change Advisory Board.
• Facilitates the collaboration between Dev IT and Line Functions and external partners for system/application improvement and enhancement projects
• Align changes and ensure adherence to standards
• Assess risk, conduct RCA and perform impact assessments for changes and problems
• Establish and own URS and be responsible for informal and formal testing and validation UAT / OQ / PQ Training, Education, Support.
• Guide, train and educate users and Super Users in use and best practices in key applications
• Identify, align & facilitate global harmonization opportunities across TRD.
• Collaborate with Business Process Experts and understand, challenge, and incorporate Business Processes into key applications.
• Own and drive change to key applications in close collaboration with LU as Project Development Leads (Workstream Leads)
• Actively contribute to team goals
• Ensure compliance of processes with regulations as well as Novartis internal procedures and GxP requirements.
• Provide coaching and technical training as subject matter expert or recognized technical expert.
• Act as mentor for junior and senior associates
• Support and foster spirit of an inspired, curious and agile learning organization, including best practice sharing across digitalization projects.
• Acts as role model for Novartis values and behaviours.

Minimum Requirements

• Bachelors/Masters in Life Science or Information technology (e.g., analytical / organic chemistry / pharmacy / pharmaceutical development, IT) or equivalent.
• Knowledge in quality principles driving drug development such as GMP; understanding of general regulatory and quality expectations.
• 5+ years professional experience in relevant area.
• Good scientific background, communication skills including presentation and scientific/technical writing.
• Experienced in GMP environment, with familiarity of IT systems (e.g. eLN, LIMS, SAP), and interfaces between different data tools.
• Comprehensive knowledge about project management, excellent organization and planning skills.
• Proven track record in successfully leading and working with interdisciplinary teams.
• Strong innovation mindset and problem solving skills.
• Strong communication and presentation skills.
• Advanced coaching skills.
• Ability to work in interdisciplinary global teams.

Skills Desired

• Biostatistics
• Curious Mindset
• Data Governance
• Data Literacy
• Data Quality
• Data Science
• Data Visualization
• Graph Algorithms
• Learning Agility
• Machine Learning (ML)
• Machine Learning Algorithms
• Python (Programming Language)
• Statistical Analysis
• Time Series Analysis

Experience Level Senior Level