System Engineer

OSX Techlabs Private Limited; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Health insurance

Flexible working hours

WFH on need

No probation period

Job summary

Osmos is seeking an IT Infrastructure & Security Administrator to manage the company’s network, endpoints, and lifecycle processes across a two-storey office. You will ensure uptime, coordinate LAN outages, and handle asset inventory for ~500 devices, including laptop setup and AV systems.

You will also manage Google Workspace, GitHub access, Intune Endpoint security, and software licenses, while supporting SOC 2/GDPR compliance and incident runbooks.

Qualifications

• 1–3 years in IT support, desktop support, or systems administration.
• Working knowledge of Google Workspace administration.
• Familiarity with GitHub access and membership management.
• Hands-on experience with an MDM / endpoint tool (Intune) for patching and compliance.
• Basic networking- LAN, Wi‑Fi, and firewall concepts (Unifi a plus).
• A networking certification like CompTIA Network+ or Cisco CCNA is a bonus.
• Comfort supporting both Windows and macOS endpoints.
• Experience with a ticketing system (Zoho a plus) and SLA-driven support.
• Clear written and spoken English, and a strong customer orientation.
• Good security and compliance hygiene; exposure to SOC 2 / ISO 27001 or Scrut / Vanta is a plus.
• Scripting for automation (PowerShell / Bash / Python) is nice to have, not required.

Responsibilities

• Maintain and manage internet and infrastructure for the entire company; uptime, capacity, and bandwidth management across a two-storey building.
• Support the LAN and connectivity; coordinate with the networking vendor and ISP on outages and changes.
• Handle hardware and asset inventory end to end for ~500 devices: procurement, tagging in Tiger, laptop issues, and AV setup.
• Manage endpoints via Intune: enrollment, patch deployment, screen-lock timeouts, disk encryption, and antivirus is active.
• Own employee lifecycle management: onboarding Google Workspace, GitHub, and application access per role; setup hardware; offboarding: revoke access within 24 hours.
• Own compliance management (SOC 2, GDPR, ISO 27001 equivalents): maintain evidence in Scrut / Vanta, controls and audits.
• Coordinate background verification (BGV) for new employees.
• Manage software licenses: procurement, assignment, renewals.
• Write and maintain runbooks and recovery procedures for common, service-impacting issues.
• Own the IT ticket queue in Zoho: triage, resolve, and elevate issues; meet SLAs.

Skills

IT support

Desktop support

Systems administration

Google Workspace administration

GitHub access management

MDM / Intune

Networking fundamentals

Security & compliance

Scripting (PowerShell/Bash/Python)

Windows & macOS

Tools

Intune

Zoho

Scrut

Vanta

Google Workspace Admin

Job description

Who We Are:

Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands. By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge.

Your Impact:

You are the front line of IT at Osmos. Every engineer shipping code, every seller on a customer call, every new joiner opening their laptop on day one, all of it runs on the systems you keep up. You own the network in a two-storey office, roughly 500 devices, and the access layer that decides who can touch what. You also own the controls that keep us audit-ready: least privilege, timely revocation, and evidence that holds up when SOC 2 and GDPR auditors ask.

What You'll Do:

Maintain and manage internet and infrastructure for the entire company- uptime, capacity, and bandwidth management across a two-storey building

Support the LAN and connectivity; coordinate with the networking vendor and ISP on outages and changes

Handle hardware and asset inventory end to end for ~500 devices: procurement, tagging and tracking in Tiger, laptop issues, and conference-room / AV / sound system setup

Manage endpoints via Intune: enrollment, patch deployment, and verifying screen-lock timeouts, disk encryption (BitLocker / FileVault), and antivirus are active

Own employee lifecycle management. Onboarding: provision Google Workspace, GitHub, and application access per role; set up and hand over hardware. Offboarding: revoke access across all systems within the compliance SLA (target: 24 hours) and document every action

Own compliance management (SOC 2, GDPR, and equivalent): operate the access and onboarding controls, and maintain evidence in Scrut

Coordinate background verification (BGV) for new employees

Manage software licenses: procurement, assignment, and renewals

Write and maintain runbooks and recovery procedures for common, service-impacting issues

Own the IT ticket queue in Zoho: triage, resolve, and elevate issues; meet response and resolution SLAs

You'll Thrive If You Have:

1–3 years in IT support, desktop support, or systems administration

Working knowledge of Google Workspace administration

Familiarity with GitHub access and membership management

Hands-on experience with an MDM / endpoint tool (Intune preferred) for patching and compliance

Basic networking- LAN, Wi-Fi, and firewall concepts (Unifi a plus); a networking certification like CompTIA Network+ or Cisco CCNA is a bonus

Comfort supporting both Windows and macOS endpoints

Experience with a ticketing system (Zoho a plus) and SLA-driven support

Clear written and spoken English, and a strong customer orientation

Good security and compliance hygiene- you understand why least privilege and timely revocation matter; exposure to SOC 2 or ISO 27001, or to tools like Scrut / Vanta, is a plus

Scripting for automation (PowerShell / Bash / Python)- nice to have, not required

Why Choose Osmos?

• Startup Energy, Enterprise Scale: Fast-paced innovation with global ambition
• Revolutionize Retail Marketing: Be at the forefront of AI-powered solutions
• Meaningful Contribution: Directly impacts major brands' success
• No Red Tape: Autonomy and empowerment to drive results
• Growth & Fun: Continuous learning in a vibrant, collaborative culture
• Competitive Rewards: We value your expertise and offer strong compensation
• Health & Wellbeing- You and your family, covered.
• Group Health Insurance- Care Health, 3L base cover with Super Top-up available up to 10L. Family floater covering self, spouse, 4 kids, and parents or in-laws. Maternity benefits included. Active from day one.
• Maternity & Paternity Leave- Statutory maternity leave plus paternity leave, because family milestones matter.
• Fuelled at the Office- Daily breakfasts and Friday snacks in office, on the house.
• Cult.fit Corporate Gym Membership- Amazing corporate discounts for Cult.fit gyms across multiple locations and cities.
• Osmos Concierge Service- Travel bookings, hotel stays, city logistics. Sufi handles it so you can focus on the work.
• Financial & Tax- Build wealth while you build the company.
• Gratuity- As per statutory entitlement, because long-term loyalty deserves long-term reward.
• Employer NPS- Corporate NPS linkage for meaningful tax savings on your annual income.
• Voluntary EPF- Increase your EPF contribution up to 24% of basic for stronger long-term savings.
• ICICI Meal Cards- Tax-exempt food wallet benefit, saving you money on daily meals every month.
• ICICI Salary Account- Corporate tie-up with a zero-balance salary account and exclusive banking perks.
• Employee Referral Bonus- Bring in great people: Rs.5K for interns/L0, Rs.10K at L1/L1.5, Rs.20K at L2/L2.5, Rs.30K at L3 and above.
• Flexibility & Leave- Trust over tracking.
• Flexible Working Hours- Output over attendance. We care about what you deliver, not when you log in.
• WFH on Need- No rigid approvals, no awkward conversations. Life happens and we get that.
• No Probation Period- You are trusted from your very first day. No trial run, no hesitation.
• 30-Day Notice Period- Short notice, clean transitions. We respect your time on the way in and on the way out.