System administrator /Senior System administrator

Brennan; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Training bonuses

Culture Awards

Brennan Daredevils trip

Social activities

Discounted hardware/software

Learning and development

Job summary

Brennan is seeking a skilled IT support professional to provide 1st level technical support to Brennan IT clients, engineers and staff, and to monitor and elevate incidents within defined timelines.

You will maintain on‑premise and cloud services, manage backups and security, and drive continuous improvement of service delivery. Proficiency in VMware/Hyper‑V, Windows Server, O365, Intune, Azure and Citrix is highly valued.

Qualifications

• Experience in server monitoring and incident management across on-prem and cloud environments.
• Proficient with O365, Intune, Azure integration and security configurations.
• Knowledge of VMware/Hyper-V, Citrix, and backup solutions for enterprise environments.

Responsibilities

• Maintaining and contributing to KMS for clients and internal teams.
• Server monitoring using Logic Monitor, Intune/SCCM configurations.
• Understand O365, Mimecast, Intune, Azure integration and security settings.
• Manage security on Microsoft ATP and endpoint protection tools.
• Handle vendor management for hardware and software vendors.
• Migration of VMs from on premise to cloud; backups and DR tasks.
• Administration of Windows Server, DNS, DHCP, GPOs; patching and updates.
• Monitor and escalate incidents per escalation matrix and SLA.

Skills

1st line support

Windows Server

VMware

Hyper-V

O365 Administration

Azure Administration

Intune

Citrix

Security monitoring

Backup/DR

Education

ITIL Foundation

Tools

VMware

Hyper-V

Citrix

Azure Admin

O365 Admin

Intune

SCCM

Nutanix

Job description

Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It’s a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.

It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organization where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

• Training and certification bonuses
• Culture Awards that recognize excellence
• Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role

To provide 1st, level technical support to Brennan IT clients, engineers and staff, 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and elevate incidents within stipulated timelines, maintain existing cloud/infrastructure services and ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every department you are part of.

Role Responsibilities

• Maintaining/contributing to KMS for client and internal team, for both technical & processes
• Server monitoring using Logic, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations
• Understanding of O365, Mimecast, Intune, Azure integration
• Manage security settings on Microsoft ATP
• Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.
• Ability to perform initial investigation on security breach alerts
• Vendor Management (hardware and Software vendors - HP, Dell, MS, VM, Citrix and others)
• Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par
• Administration of Windows Server, groups, group policies, DNS, DHCP
• Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault
• On premises backup alert management, monitoring and restoration
• Execution of maintenance tasks, App upgrades, patch escalations etc.
• Monitor, Investigate and escalated issues in timely manner as per escalation Matrix
• Ability to manage technical escalations from client/end user/internal team
• Migration of VM’s from on premise to cloud
• Basic understanding of SQL, maintenance plan, backup
• Understanding of certificate management on appliance, servers, websites
• SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, > > Apache, SQL Reporting Services, WAS, Load Balancers)
• Smooth and timely customer engagement
• Disk, CPU, Snapshot management provisioning
• Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity
• Manage understand Failover Cluster, NLB
• Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely
• Manage windows update compliance.
• Antivirus Management, Sophos, Defender.
• Routine firmware upgrades of Physical Servers.
• Capacity planning and management
• Patching ESXi hosts and vCenter updates
• Basic know how of linux
• Availability during critical outages impacting multiple functions
• Maintain the performance level and upkeep virtual, physical infrastructure
• Working within the team to develop processes to enable Automation, Orchestration, and enhance existing services
• Knowledge of vulnerability management and critical remediation
• Change management, performing RCA and able to clearly articulate the actions/outcomes
• KEY COMPETENCIES
• Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure Administrations, O365, Mimecast, SQL Administration, Windows Administration.
• Must have secondary and tertiary technical skills.
• Should have experience in VM Deployment, VM Migration, managing host clusters
• Extremely high-level attention to detail with methodical troubleshooting process
• Independent time management skills
• Good verbal and written communication skills
• Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers
• Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware, Hyperv, Nutanix, O365, Azure Administration)
• Proactive vs Reactive approach
• ITIL Service Management Foundation accreditation
• Essential Skills

• Windows Server including 2016/2019, DNS, DHCP, Group Policy
• Active Directory 2012 and above
• VMware / Virtualization (Hyper - V, VMware)
• O365, Azure Administration

Desired Skills

• Exposure to Backup tools like Veeam/Commvault/Backup exec
• Windows Administration certifications 2012 and above
• Exposure to SAN /NAS
• MS Azure and Office 365 Administration
• Symantec Endpoint or McAfee or Sophos or Sentinel One or CrowdStrike
• Exposure to Blade servers and configurations
• ITIL Foundation and ServiceNow ITSM tool

Brennan is an equal opportunity employer.