System Administrator Lead

TalentXpert; Pune District; Hybrid; INR 2,500,000 - 4,500,000; Full time

Job summary

TalentXpert in Pune seeks a Corp IT Lead System Administrator to own daily health, security, and evolution of the corporate IT environment, including Jira, Confluence, Microsoft 365, Azure, and network services.

You will lead hands-on delivery, mentor teams, manage identity, endpoint, and zero-trust initiatives, and drive AI-powered automation to improve employee experience while ensuring compliance and incident response readiness.

Qualifications

• 8+ years of experience in corporate IT or systems administration with technical leadership.
• Hands-on expertise with Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams, Intune) and Entra ID.
• Experience administering Jira, Jira Service Management, and Confluence.
• Strong networking knowledge including VPN, DNS/DHCP, and security posture.
• Proficiency in PowerShell or Python for automation and governance.
• Proven L3 support and incident response capabilities.

Responsibilities

• Lead Corp IT delivery from Pune against the quarterly roadmap and mentor engineers.
• Administer and support business applications, licensing, integrations, and upgrades.
• Own Jira, Jira Service Management, and Confluence governance and hygiene.
• Manage Azure workloads, Entra ID, conditional access, RBAC, and cost optimization.
• Operate Intune, Autopilot, Jamf for Windows and Mac fleets; patching and asset tracking.
• Design secure networking, VPNs, and Zero Trust rollout with cross-functional teams.
• Act as L3 escalation for complex incidents and lead RCAs.
• Leverage AI tools to automate ticket triage, reporting, and runbooks.

Skills

Jira Administration

Confluence Administration

Microsoft 365

Azure

Entra ID

Intune

Autopilot

Jamf

VPN

Zero Trust

L3 Support

Incident Response

PowerShell

Python

AI & Automation

Education

Bachelor's or Master's degree in Information Technology/Computer Science

Tools

Jira

Confluence

Exchange Online

SharePoint Online

Entra ID

Azure

Intune

Jamf Pro

Job description

Role Overview

As the Corp IT Lead System Administrator, you will own the day-to-day health, security, and evolution of corporate IT environment: the business applications, collaboration platforms, cloud identity, and network that every employee relies on. You will lead hands-on delivery across Jira and Confluence administration, Microsoft 365 and Azure, business application support, networking, and employee VPN. You will also act as L3 escalation for complex issues and use AI to automate routine work and improve the employee experience.

What You'll Do

• Lead & Deliver: Run Corp IT delivery from Pune against the quarterly Corp IT roadmap, set priorities with the team, and mentor system administrators and service desk engineers.


• Business Applications: Administer and support corporate business applications, including SSO and access, licensing, integrations, upgrades, and vendor coordination.


• Jira & Confluence Administration: Own Jira, Jira Service Management, and Confluence: workflows, permission schemes, automation, project governance, and regular hygiene so the platforms stay clean and secure.


• Microsoft 365: Administer Exchange Online (hybrid with on-premises Exchange), SharePoint, OneDrive, Teams, Intune, Defender, and Purview. Troubleshoot mail flow, SMTP, and DNS issues, and keep SPF, DKIM, and DMARC accurate across company domains.


• Azure & Identity: Manage Entra ID and Azure workloads, including conditional access, RBAC, domain and account migrations, and cost optimization such as VM right-sizing and reserved instances.


• Endpoint Management: Operate Intune, Autopilot, and Jamf for Windows and Mac fleets, including app packaging, patching, onboarding and offboarding, and asset tracking.


• Networking & VPN: Design and operate office networks (LAN, Wi-Fi, WAN, firewalls, internet links) and employee VPN, and keep remote and in-office connectivity secure and reliable.


• Zero Trust: Zero Trust rollout by collaborating with Network Technical leadership across identity, devices, and network access, including Global Secure Access, conditional access, device compliance, least-privilege access, and server onboarding to Defender.


• L3 Support & Incident Response: Act as L3 escalation for complex issues, lead incident response and root cause analysis, and take part in the IT on-call and critical incident process.


• AI & Automation: Use AI tools and agents to automate ticket triage, reporting, and runbooks, and help govern secure, cost-controlled AI access (for example Copilot) for employees.


• Document & Collaborate: Keep SOPs and admin guides current in Confluence, and work with Security, CloudOps, HR, and Finance on compliance, audits, and onboarding.

Required Qualifications

• Bachelor's or Master's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).


• 8+ years of experience in corporate IT or systems administration, including technical leadership or mentoring of a team.


• In-depth, hands-on experience administering Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams, Intune) and Entra ID.


• Hands-on experience with Azure services, including virtual machines, storage, identity, RBAC, and cost management.


• Experience administering Jira, Jira Service Management, and Confluence, including workflows, permissions, and automation.


• Strong working knowledge of enterprise networking: LAN/WAN, Wi-Fi, firewalls, DNS, DHCP, and VPN for offices and remote employees.


• Ability to troubleshoot SMTP, mail flow, and DNS-related issues in an enterprise environment.


• Experience planning or delivering Zero Trust, conditional access, or secure access (SSE/ZTNA) initiatives.


• Experience with endpoint management for Windows and Mac (Intune, Autopilot, Jamf) and with business application support.


• Scripting skills in PowerShell (including Microsoft Graph) or Python for administration and automation.


• Proven L3 support and incident response experience, including root cause analysis.


• Practical AI fluency: regular use of AI assistants and the ability to apply them to automate IT work.


• Excellent analytical problem-solving, communication, and team collaboration skills, with the ability to prioritize multiple competing tasks with minimal supervision.

Preferred

• Microsoft certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, Azure Administrator, or Security Administrator.


• Experience with Microsoft Global Secure Access, Defender, and Purview, and with VPN platforms such as Cisco Secure Client.


• Experience building AI-assisted workflows, such as Copilot, Claude, or agents for ticket triage, knowledge search, and reporting.


• Experience with ITSM practices (ITIL), on-call rotations, and major incident management.


• Familiarity with compliance frameworks (SOC 2, PCI), audit support, and disaster recovery basics.


• Exposure to FinOps practices and cloud cost optimization in Azure.


• Experience with Jamf Pro and Apple Business Manager for Mac management.


• Experience supporting a global workforce across time zones, ideally in a financial technology or procurement platform company.

Success Metrics

• Reliable, secure corporate IT services, with fewer incidents and faster resolution of L3 escalations.


• Measurable progress on the Zero Trust rollout, including device compliance and conditional access coverage.


• Stable office networks and employee VPN, with minimal connectivity downtime.


• Clean, well-governed Jira, Confluence, M365, and Azure environments, with roadmap and hygiene targets met each quarter.


• Reduced manual effort through automation and AI, and lower Azure and licensing spend.


• Current SOPs and runbooks, and a skilled, growing Corp IT team.