System Administrator

NTT DATA, Inc.; Dadri, Delhi; In loco; INR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

NTT DATA, Inc. in India is seeking a mid-level SCCM/Intune Engineer to manage end-to-end endpoint lifecycle operations across global enterprise clients. You will own OS deployment, patch management, application delivery, and device compliance within the EPM Delivery Centre.

You will handle L2/L3 incidents, contribute to platform improvements, and collaborate with delivery leads and client teams across US, APAC, and EMEA to ensure reliable, secure, and compliant endpoints.

Competenze

• Experience with SCCM/ConfigMgr for OS deployment, patching, and software delivery.
• Proficient in Intune device management, Autopilot and WUfB policies.
• Strong Windows OS image management, WinPE, and MDT integration.
• Experience with Azure AD, hybrid join, and co-management.
• Proficient PowerShell scripting for automation and reporting.
• Familiarity with ITSM processes (incident, change) and ServiceNow or equivalent.

Mansioni

• OS Deployment & Image Management: design/build/maintain Windows 10/11 OSD task sequences; manage WinPE images and drivers; support OS refresh and upgrades.
• Patch Management: manage ADRs for monthly Patch Tuesday; configure WUfB rings; perform impact analysis and patch rollbacks.
• Application & Software Management: deploy applications via SCCM/Intune; manage supersedence and uninstall workflows.
• Infrastructure & Platform Management: monitor SCCM site health; manage Intune connector and certificate infra; develop PowerShell scripts for automation.
• L2/L3 incident handling with root-cause analysis; contribute to platform improvements and governance calls.

Conoscenze

SCCM/ConfigMgr

Intune

OS Deployment

PowerShell

Azure AD

Co-management

SQL/WQL

ITSM (ServiceNow)

Formazione

Bachelor’s degree in IT/CS

Strumenti

WinPE

MDT

ADRs (Automatic Deployment Rules)

WUfB (Windows Update for Business)

Autopilot

Descrizione del lavoro

Role Overview

We are seeking a skilled SCCM/Intune Engineer to join NTT DATA's India EPM Delivery Centre. This mid-level role involves independently managing end-to-end endpoint lifecycle operations OS deployment, patch management, application delivery, and device compliance — for large global enterprise clients. The engineer will handle complex L2/L3 incidents, contribute to platform improvements, and serve as a reliable technical contributor within NTT DATA's EPM managed services practice supporting clients across US, APAC, and EMEA geographies.

Key Responsibilities

OS Deployment & Image Management

• Design, build, and maintain Windows 10/11 OSD task sequences using SCCM/MDT integration for global client environments.
• Manage WinPE boot images, driver packages, and deployment boundaries for OSD operations.
• Support OS refresh, wipe-and-reload, and in-place upgrade deployment scenarios.
• Troubleshoot OSD failures including PXE boot issues, task sequence errors, and driver conflicts.
• Contribute to Windows Autopilot profile configuration and deployment for Intune-managed devices.
• Maintain image documentation including build standards, versioning, and patch currency records.

Patch Management

• Own end-to-end patch management operations for SCCM-managed and Intune-managed endpoints across client accounts.
• Configure and manage Automatic Deployment Rules (ADRs) for monthly Microsoft Patch Tuesday cycles.
• Manage Windows Update for Business (WUfB) rings, feature update policies, and quality update deferrals in Intune.
• Perform patch impact analysis, rollback planning, and emergency patching for zero-day vulnerabilities.
• Generate and present patch compliance dashboards and exception reports to delivery leads and client stakeholders.
• Coordinate with security teams to address Qualys/vulnerability scan findings within SLA timelines.

Application & Software Management

• Manage complex application deployments using SCCM applications with detection methods, requirements, and dependencies.
• Package enterprise applications using .intunewin format and deploy via Intune with advanced targeting.
• Support software metering, asset intelligence, and license management activities in SCCM.
• Design and implement application supersedence and uninstall workflows.
• Collaborate with app packaging teams to validate and test packaged software before production deployment.

Infrastructure & Platform Management

• Monitor and maintain SCCM site server health, DP replication, and component status for client environments.
• Manage Intune connector, certificate infrastructure, and Intune service health.
• Develop PowerShell scripts for endpoint automation, reporting, and operational efficiency improvements.
• Handle L2/L3 escalations with thorough root cause analysis and permanent fix documentation.
• Participate in change management, CAB reviews, and client operational governance calls during IST business hours.

Required Skills

• Microsoft SCCM/ConfigMgr — OSD, applications, patch management, collections, and reporting (proficient)
• Microsoft Intune — device management, compliance, WUfB, Win32 app deployment, Autopilot
• Windows 10/11 image management — task sequences, WinPE, driver management, MDT integration
• Azure AD and Hybrid Azure AD join configurations, conditional access, and co-management
• PowerShell scripting for automation, reporting, and endpoint remediation
• SQL/WQL queries for SCCM inventory and compliance reporting
• ITSM operations — incident, problem, and change management (ServiceNow or equivalent)
• Strong written and spoken English for client-facing delivery and documentation

Preferred candidate profile

Perks and benefits