Sybase Admin/DBA

HCLTech

Dadri

On-site

INR 600,000 - 900,000

Full time

3 days ago

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Job summary

HCLTech in India is seeking dedicated support professionals to uphold quality standards and contribute to secure, efficient operations. The role emphasizes resolving complex incidents, coaching juniors, and maintaining a strong CSAT through effective incident handling.

You will work on knowledge base updates, training, and escalation-driven root cause analyses to continuously improve service delivery and security posture in the Dadri area.

Responsibilities

To adhere to quality standards, regulatory requirements and company policies.
To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Skills

Root cause analysis

Knowledge base management

Coaching analysts

Customer support

First Call Resolution

Job description

To adhere to quality standards, regulatory requirements and company policies.
. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

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