Support Worker

New Hope Trust; Kolkata District; On-site; INR 3,150,000 - 3,850,000; Full time

Benefits offered by this job

Medicash

33 days holiday

Cyclescheme

Long service award

Job summary

New Hope Trust in Watford is seeking a dedicated Support Worker for Sanctuary Emergency Accommodation to assist people experiencing homelessness. You will work with other services to tailor packages and support progress toward longer-term housing.

You will be self-aware, compassionate, non-judgemental and able to communicate effectively, prioritise tasks and maintain administration records. The role requires flexibility for weekend and bank holiday shifts.

Qualifications

• Experience or understanding of homelessness preferred.
• Compassionate, non-judgemental with strong emotional intelligence.
• Excellent communication, prioritisation, and administration skills.

Responsibilities

• Support service users experiencing homelessness and work through partnerships.
• Manage complex behaviours and support clients towards moving into longer-term accommodation.
• Collaborate with colleagues to deliver the best possible service.

Job description

Support Worker - Housing and Homelessness (Sanctuary Emergency Accommodation) - Full Time

Salary: £27,846 per annum

Full-time (40hrs/week) with a 30 min paid lunch break. This includes some weekend shifts. You will also be rostered to work on bank holidays.

Shift Pattern

• Tuesday 8am - 4pm
• Wednesday 2pm - 10pm
• Thursday 2pm - 10pm
• Friday 9am - 5pm
• Saturday 2pm - 10pm

Closing date: 9am on 4th December 2026

Interview dates: tbc

Benefits

• Medicash (a non-contractual benefit)
• 33 days paid holiday (full-time equivalent)
• access to Cyclescheme (for discounted bikes and accessories)
• a long service award (after five years)

Our Emergency Accommodation offers short-term accommodation (25 bedrooms), as well as support, meals and laundry facilities. Staff work with other services to provide a tailored package for each person while helping them towards moving into longer-term accommodation.

What sort of person are we looking for?

A person who has a desire to help people who are experiencing homelessness. You may already have knowledge and understanding of homelessness, maybe through a previous job, as a volunteer, or through your own lived experience. You will be the sort of person who sees people experiencing rough sleeping, sofa surfing eviction or living in temporary accommodation as a person, not just as 'rough sleepers' or 'service users'.

You will be self-aware, compassionate, non-judgemental, and have a strong degree of emotional intelligence. You will have excellent skills in communication, prioritisation, and administration and be open to gaining new insight and understanding.

You will be motivated to find solutions for service users you are key working through partnership work internally and externally. You have the ability to manage complex behaviours and to support service users who may be in difficult situations. You will be a team player who supports colleagues and helps the team to offer the best possible service.

Contact Details

HR Manager: Ekta Gurney, [e-mail] or 01923 210 680

New Hope, 67 Queens Road, Watford, WD17 2QN Tel: [phone] Registered Charity No. 1080784 Company No. 03969063

Registered office: New Hope, 67 Queens Road, Watford, WD17 2QN.