Support Tech Lead

NTT DATA, Inc.; Hyderabad; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

NTT DATA, Inc. in Hyderabad is seeking an experienced SSIS and SQL Server Tech Lead to manage, optimize, and troubleshoot core database and data integration environments.

You will lead a team of engineers, handle critical production incidents, and ensure high availability of MS SQL Server and SSIS infrastructure. The ideal candidate has 7–9 years of IT experience, with 4+ years in MS SQL Server administration/development and SSIS production support, strong T-SQL skills, and leadership abilities.

Qualifications

• 7 to 9 years of total IT experience with at least 4+ years in MS SQL Server administration/development and SSIS production support.
• Deep proficiency in T-SQL, stored procedures, indexing, and query performance tuning.
• Expert-level SSIS design, deployment, and troubleshooting.
• Hands-on with SSMS, SQL Server Agent, and performance monitoring tools.
• Basic to intermediate scripting in PowerShell or Python for automation.
• Strong communication and on-call incident management experience.

Responsibilities

• Production Support & Incident Management: lead triage and resolution of critical SQL/SSIS issues.
• ETL & SSIS Optimization: monitor and tune packages for performance and reliability.
• Database Performance Tuning: optimize queries, procedures, and indexes.
• Technical Leadership: mentor engineers and review code/scripts.
• Automation & Maintenance: implement maintenance, backups, and automation scripts.
• Collaboration: coordinate RCA and deployments with cross-functional teams.

Skills

MS SQL Server

SSIS

T-SQL Tuning

PowerShell / Python

Incident Management

Leadership

Tools

SSMS

SQL Server Agent

Job description

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We are looking for 7 to 9 yrs of experienced and hands-on SSIS and SQL Server Support Tech Lead to manage, optimize, and troubleshoot our core database and data integration environments. In this role, you will lead a team of support and database engineers, handle critical production incidents, optimize slow-running queries, and ensure high availability of our MS SQL Server and SSIS infrastructure

Key Responsibilities

• Production Support & Incident Management: Lead the triage, troubleshooting, and resolution of critical production issues related to SQL Server databases, jobs, and SSIS package failures
• ETL & SSIS Optimization: Monitor, review, and fine-tune SSIS packages to improve execution performance, error handling, and logging mechanisms
• Database Performance Tuning: Analyze and optimize complex T-SQL queries, stored procedures, indexes, and execution plans to reduce server load and latency
• Technical Leadership: Guide and mentor junior and mid-level support engineers, conduct code/script reviews, and establish operational best practices
• Automation & Maintenance: Implement proactive maintenance routines, index rebuilding strategies, database backups/restores, and automation scripts using PowerShell or SQL Agent
• Collaboration: Coordinate with cross-functional development, infrastructure, and business stakeholder teams during root cause analysis (RCA) and deployment cycles

Required Qualifications & Skills

• Experience: 7 to 9 years of total IT experience, with at least 4+ years specializing in MS SQL Server administration/development and SSIS production support.
• SQL Server Expertise: Deep proficiency in T-SQL programming, stored procedures, triggers, indexing strategies, and query performance tuning.
• SSIS Proficiency: Expert-level capability in designing, deploying, and troubleshooting SQL Server Integration Services (SSIS) packages.
• Monitoring & Tooling: Hands-on experience with SQL Server Management Studio (SSMS), SQL Server Agent, and performance monitoring tools.
• Scripting: Basic to intermediate proficiency in PowerShell or Python for automation tasks.
• Soft Skills: Strong analytical mindset, excellent client/stakeholder communication, and experience managing on-call support rotations or incident queues

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