Support Lead - Kubernetes

HCL Technologies Limited; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HCLTech is seeking a Support Lead for Kubernetes to drive continuous improvement, troubleshoot complex issues, and implement preventive measures to enhance service delivery. You will lead technical investigations, document findings, and mentor teammates to raise performance.

The role focuses on maintaining high standards of product support, coordinating with teams to reduce downtime and improve reliability across Kubernetes environments.

Qualifications

• Strong knowledge of Kubernetes and its ecosystem.
• Solid understanding of DevOps practices and CI/CD tooling.
• Familiarity with ITSM frameworks and monitoring solutions.
• Good analytical and problem-solving skills for complex challenges.
• Basic understanding of product support processes across L1-L3 levels.

Responsibilities

• Troubleshoot and resolve critical and complex Kubernetes deployment tickets with minimal downtime.
• Perform hands-on root cause analysis for critical Kubernetes issues and document findings.
• Implement preventive measures and best practices to reduce recurrence of defects.
• Provide technical guidance and mentorship on Kubernetes-related customer issues.
• Drive continuous improvement of Kubernetes support processes and team performance.

Skills

Kubernetes

DevOps

ITSM

Analytical thinking

L1-L3 support

Tools

CI/CD tools

Monitoring tools

ITSM frameworks

Job description

The Support Lead for Kubernetes is a pivotal role focused on driving continuous improvement initiatives and resolving customer issues efficiently. This position involves leveraging expertise in Kubernetes to troubleshoot complex technical challenges, conduct root cause analyses, and implement preventive measures to enhance service delivery. The Support Lead will play a significant role in fostering team performance and ensuring high standards of product support.

Key Responsibilities

• 1. Troubleshoot And Resolve Critical And Complex Tickets Related To Kubernetes Deployments, Ensuring Minimal Downtime And Optimal Performance.
• 2. Perform Hands-On Root Cause Analysis For Critical Issues Within Kubernetes Environments, Documenting Findings To Inform Future Improvements.
• 3. Implement Necessary Preventive Measures And Best Practices Within Kubernetes To Reduce The Recurrence Of Defects And Enhance System Reliability.
• 4. Provide Technical Assistance And Mentorship To Team Members On Kubernetes-Related Customer Issues, Promoting Knowledge Sharing And Skill Enhancement.
• 5. Execute Continuous Improvement Activities Focused On Kubernetes Support Processes, Aiming To Elevate The TeamâÂÂS Overall Performance And Efficiency.

Skill Requirements

• 1. Strong Understanding Of Kubernetes And Its Ecosystem, Including Container Orchestration And Management.
• 2. Solid Knowledge Of Devops Practices And Tools For Effective Ci/Cd Pipeline Management.
• 3. Familiarity With Itsm Frameworks And Monitoring Solutions To Ensure Service Quality.
• 4. Good Analytical And Problem-Solving Skills To Handle Complex Technical Challenges.
• 5. Basic Understanding Of Product Support Processes At L1, L2, And L3 Levels.

Other Requirements

• 1. Optional But Valuable: Certified Kubernetes Administrator (Cka)
• 2. Optional But Valuable: Itil Foundation Certification

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.