Support Lead

HCL Technologies Limited; Bengaluru; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

The L1 S4 User Experience Specialist is responsible for supporting SAP S/4HANA Supply Chain operations by investigating and resolving complex system issues, driving process improvements, and delivering AI-driven automation solutions.

The role will partner with global business users, IT teams, and cross-functional stakeholders to improve operational efficiency, develop process documentation, and test scenarios, and ensure the timely delivery of high-quality solutions that enhance user experience

Responsibilities

• Train & support the education of users on HP system procedures.
• Coordinate with cross-team, development, support, testing, and release management end-to-end.
• Coordinate and communicate releases of changes and effective closure, working with cross teams.
• Provide input and support the improvement of existing documentation and its adoption by HP system users.
• Build expertise around HP CS Processes and support compliance with these processes and tool usage.
• When data-related issues are discovered, create an incident management approach to resolve issues at the root cause level.
• Produce root cause analysis for systemic incidents.
• Batch job monitoring and coordination with the cross-team during failure of such incidents.
• Support regular audits and compliance assessments.
• Evaluate and provide recommendations on process improvements to improve user productivity, workload reduction, and improve support process flows.

Job description

The L1 S4 User Experience Specialist is responsible for supporting SAP S/4HANA Supply Chain operations by investigating and resolving complex system issues, driving process improvements, and delivering AI-driven automation solutions. The role will partner with global business users, IT teams, and cross-functional stakeholders to improve operational efficiency, develop process documentation, and test scenarios, and ensure the timely delivery of high-quality solutions that enhance user experience and business performance.

Key Responsibilities

• Train & support the education of users on HP system procedures.
• Coordinate with cross-team, development, support, testing, and release management end-to-end.
• Coordinate and communicate releases of changes and effective closure, working with cross teams.
• Provide input and support the improvement of existing documentation and its adoption by HP system users.
• Build expertise around HP CS Processes and support compliance with these processes and tool usage.
• When data-related issues are discovered, create an incident management approach to resolve issues at the root cause level.
• Produce root cause analysis for systemic incidents.
• Batch job monitoring and coordination with the cross-team during failure of such incidents.
• Support regular audits and compliance assessments.
• Evaluate and provide recommendations on process improvements to improve user productivity, workload reduction, and improve support process flows.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.