Support Engineer(Jboss/JMS)
GiantMind Solutions
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
Giantmind Solutions in India is seeking an L1.5 Desk Engineer to support a mission-critical healthcare B2B integration platform operating 24x7. You will focus on monitoring, incident triage, and operational troubleshooting in a structured support environment.
The role requires strong production support experience with Java applications, Linux, ITSM processes, and ServiceNow. You will perform runbook execution, change-controlled restarts, and collaborate with L2 specialists to resolve incidents.
Qualifications
- 4+ years of production support for Java-based platforms.
- Strong knowledge of Java application servers and Linux admin tasks.
- Familiarity with ITSM processes and incident management.
- Experience with 24x7 support environments and shift rotations.
- Proficiency in using runbooks and change-control procedures.
- Hands-on with log analysis and operational troubleshooting.
Responsibilities
- Monitor the CIMS platform continuously for issues, alerts and service disruptions.
- Perform initial incident triage using approved runbooks.
- Respond to P1/P2 incidents within defined SLA timelines.
- Monitor app server health, logs, messaging activity, and platform availability.
- Execute approved operational activities including restarts under change control.
- Run basic Oracle SQL read-only queries to investigate statuses.
- Monitor Linux/RHEL servers, processes, disks, memory and services.
- Maintain incident records in ServiceNow with accurate resolution details.
- Escalate complex issues to L2 with logs and troubleshooting evidence.
- Conduct structured shift handovers and update runbooks/knowledge docs.
- Utilize approved AI assistants for log analysis with validation.
Skills
Tools
Job description
We are seeking a skilled L1.5 Desk Engineer to support a mission-critical healthcare B2B integration platform operating 24x7. The role focuses on platform monitoring, incident triage, operational troubleshooting, runbook execution, and escalation management.
The platform consists of custom Java 8 applications running on JBoss EAP 7.1, utilizing EJB timers, JTA transactions, JMS messaging, and Oracle database-backed messaging components.
The ideal candidate will have strong production support experience, familiarity with Java application servers, Linux administration, and ITSM processes, along with the ability to work effectively in a structured 24x7 support environment.
- Monitor the CIMS platform continuously and proactively identify operational issues, alerts, and service disruptions.
- Perform initial incident triage and troubleshooting using approved operational runbooks.
- Respond to P1 and P2 incidents within defined SLA timelines.
- Monitor application server health, application logs, messaging activity, and platform availability.
- Execute approved operational activities, including application and server restarts under change control.
- Perform basic read-only Oracle SQL queries to investigate message and transaction statuses.
- Monitor Linux/RHEL servers, processes, disk utilization, memory, file permissions, and service accounts.
- Maintain accurate incident records, updates, and resolution details in ServiceNow.
- Escalate complex issues to L2 specialists with relevant logs, timestamps, error details, and troubleshooting evidence.
- Conduct structured shift handovers to ensure seamless operational continuity.
- Maintain and update operational runbooks and knowledge documentation.
- Utilize approved AI assistants for log analysis and runbook preparation, ensuring all outputs are validated before implementation.
- 4+ years of experience in production support of Java application servers or 24x7 integration platforms.
- Working knowledge of Java application logs, stack traces, and runtime configurations.
- Familiarity with JBoss EAP 7.x, WildFly, or JBoss AS 7.x.
- Working knowledge of Java, EJB, JMS, and JTA concepts.
- Basic Oracle SQL knowledge, including read-only queries on application tables.
- Hands-on experience with Linux/RHEL command-line operations.
- Experience with ServiceNow or similar ITSM platforms.
- Understanding of incident management, P1/P2 prioritization, SLA handling, escalation, and shift handover.
- Experience working in 24x7 production support environments.
- Strong troubleshooting, communication, documentation, and coordination skills.
- Exposure to EDI and integration technologies such as X12, AS2, IBM Sterling Integrator, or ITXA.
- Experience with monitoring tools such as Nagios or LogicMonitor.
- Awareness of IBM MQ concepts, including queues, channels, and polling.
- Exposure to Azure and Kubernetes/AKS environments.
- Experience in healthcare or pharmaceutical integration platforms.
- Familiarity with approved AI-assisted support tools.
- Work Location: Remote - India
- Shift: 24x7 rotational shifts with structured handover overlap
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
