Support Engineer( Java, c++)

Buzzworks Business Services; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Buzzworks Business Services in Chennai, Tamil Nadu seeks a Junior Payment Support Engineer with knowledge of Java and C++ to monitor and maintain critical payment applications. The role includes troubleshooting incidents, supporting production environments, executing SQL queries, and collaborating with development, infrastructure and business teams to ensure smooth payment processing and adherence to SLAs.

This entry-level position offers exposure to banking and financial services platforms and

Qualifications

• Knowledge of Java and C++ for payment applications.
• Basic understanding of payment systems and transaction processing.
• Analytical mindset with ability to collaborate across teams (development, infrastructure, business).

Responsibilities

• Monitor payment applications and transaction processing systems.
• Provide first- and second-line support for payment incidents and service requests.
• Investigate transaction failures, payment rejects, delays, and application errors.
• Analyze application logs and perform root cause analysis.
• Support Java and C++ based payment applications in production and test environments.
• Execute SQL queries for troubleshooting and data validation.
• Escalate critical incidents to development and infrastructure teams when necessary.
• Assist in deployment activities and post-release validation.
• Support payment testing during upgrades and system enhancements.
• Maintain operational procedures, support documentation, and incident records.
• Ensure compliance with SLAs and banking security standards.
• Participate in after-hours support and on-call activities.

Skills

Java

C++

SQL

Payment systems

Job description

Job Description

Junior Payment Support Engineer (Java/C++)

Job Summary

We are seeking a motivated Junior Payment Support Engineer with knowledge of Java and C++ to support critical payment applications and transaction processing systems. The successful candidate will be responsible for monitoring payment services, troubleshooting application issues, supporting production environments, and assisting in the maintenance of payment solutions used across banking and financial services platforms. The ideal candidate should have a basic understanding of payment systems, strong analytical skills, and the ability to work closely with development, infrastructure, and business teams to ensure smooth payment operations.

Key Responsibilities

• Monitor payment applications and transaction processing systems.
• Provide first-line and second-line support for payment-related incidents and service requests.
• Investigate transaction failures, payment rejects, processing delays, and application errors.
• Analyze application logs and perform root cause analysis.
• Support Java and C++ based payment applications in production and test environments.
• Execute SQL queries for troubleshooting and data validation.
• Escalate critical incidents to development and infrastructure teams when necessary.
• Assist in deployment activities and post-release validation.
• Support payment testing activities during upgrades and system enhancements.
• Maintain operational procedures, support documentation, and incident records.
• Ensure compliance with operational SLAs and banking security standards.
• Participate in after-hours support and on-call activities when required.