Software Development Engineer, Customer Experience and Business Trends

Amazon.com Inc.; Hyderabad; On-site; INR 900,000 - 1,600,000; Full time

Job summary

Amazon Inc. in Hyderabad seeks a Software Development Engineer to build data-driven CX insights and GenAI-powered improvements across Amazon. You will contribute to scalable web services and collaborative projects that enhance customer interactions.

The role emphasizes a strong SDLC, security-first design, and delivering high-quality, customer-centric solutions. Candidates should have 3+ years of software development and 2+ years in design/architecture.

Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language

Responsibilities

• Lead and participate in the full development life-cycle, including design, development, and implementation of code, tools, and scripts for one or more systems.
• Engage in full-stack development, designing and building scalable, robust web applications and services that enhance the overall customer experience.
• Develop and integrate Generative AI (GenAI) solutions to create intelligent, personalized customer interactions and automate complex processes.
• Innovate and improve processes to enhance key business outputs and drive continuous improvement.
• Work closely with program managers, designers, and other stakeholders to rapidly deliver high-quality, customer-centric solutions.
• Leverage your strong coding skills, technical depth, and passion for solving complex problems.

Skills

Software development

Full-stack development

GenAI integration

Education

Bachelor's degree in computer science or equivalent

Job description

Software Development Engineer, Customer Experience and Business Trends

Amazon Customer Experience and Business Trends (CXBT) is looking for a talented Software Development Engineer (SDE) to build innovative solutions that drive deeper Customer Experience (CX) insights and faster CX improvements across Amazon.

As an SDE, you will contribute to a variety of high-impact initiatives that empower our partners. These initiatives include generating data-driven insights through personalized business applications and data infrastructure enhancements, creating seamless workflow experiences by improving our core platform and developing streamlined stakeholder interactions, and cultivating compliance-first solutions that implement robust access controls and raise the bar on security and data governance.

Key job responsibilities

• - Lead and participate in the full development life-cycle, including design, development, and implementation of code, tools, and scripts for one or more systems.
• - Engage in full-stack development, designing and building scalable, robust web applications and services that enhance the overall customer experience.
• - Develop and integrate Generative AI (GenAI) solutions to create intelligent, personalized customer interactions and automate complex processes.
• - Innovate and improve processes to enhance key business outputs and drive continuous improvement.
• - Work closely with program managers, designers, and other stakeholders to rapidly deliver high-quality, customer-centric solutions.
• - Leverage your strong coding skills, technical depth, and passion for solving complex problems.

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Basic Qualifications

• - 3+ years of non-internship professional software development experience
• - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• - Experience programming with at least one software programming language

Preferred Qualifications

• - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• - Bachelor's degree in computer science or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.