Support Engineer, IES RCX

Amazon; Gurugram District; On-site; INR 4,00,000 - 8,00,000; Full time

Job summary

Join a forward-thinking company as a Support Engineer, where you'll work on industry-leading products and technologies. This role focuses on enhancing customer experience while managing high standards of quality and performance. Collaborate with talented engineers to troubleshoot and debug complex systems, ensuring reliability on a massive scale. If you are detail-oriented and passionate about technology and customer service, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• 1+ years of software development or technical support experience.
• Experience with troubleshooting and debugging technical systems.

Responsibilities

• Collaborate with engineers across various n-tier architectures.
• Enhance customer experience in the Returns area.

Skills

Software Development

Technical Support

Troubleshooting

Debugging

Scripting

Relational Databases

Job description

Amazon IES RCX team is offering an exceptional opportunity to be a part of a team working on industry-leading products and technologies. We focus on initiatives to reduce costs for customers while enhancing the customer experience in the Returns area. Our systems must meet high standards of quality, performance, and reliability, operating around the clock on a massive scale. You will collaborate with engineers across various n-tier architectures and technologies to serve Amazon customers across emerging markets.

We are seeking a talented, detail-oriented, and enthusiastic Support Engineer who is passionate about technology and customer service. The ideal candidate will have:

1. At least 1+ years of software development or technical support experience
2. Experience troubleshooting and debugging technical systems
3. Proficiency in scripting with modern programming languages
4. Experience with distributed, multi-tiered systems, algorithms, and relational databases

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