Support Engineer

Quantiphi; Thiruvananthapuram; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Quantiphi in Trivandrum is seeking a motivated Support Engineer with 1-3 years of experience to join our cloud and backend teams. You will troubleshoot infrastructure, develop automation scripts, and collaborate with developers to improve reliability.

You will work with GCP services (Compute Engine, GKE, Cloud SQL), Python (FastAPI) and frontend tech (TypeScript/Angular), contributing to observability, CI/CD pipelines, and on-call incident response.

Qualifications

• Minimum 1-3 years of professional experience in cloud/support roles.
• Experience with cloud infrastructure and backend services.
• Strong scripting and automation capabilities in Python/Bash.

Responsibilities

• Provide expert technical support for cloud infrastructure and applications, troubleshooting complex issues.
• Analyze logs and metrics to diagnose performance bottlenecks and incidents.
• Develop automation scripts (Python/Go) to streamline operations.
• Collaborate with development teams to improve reliability and scalability of features.
• Contribute to observability improvements and on-call incident response.
• Document procedures and runbooks for knowledge transfer.

Skills

Cloud & Infrastructure

Linux administration

Python scripting

FastAPI

Frontend development

Observability & monitoring

On-call support

Tools

GCP

Docker

Terraform

Pub/Sub / Kafka

CI/CD tools (ADO, Cloud Build)

Job description

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.

If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

Role: Support Engineer

Experience Level: 1- 3 Years

Work location: Trivandrum

Role & Responsibilities

Key Responsibilities

• Provide expert technical support for cloud infrastructure (VMs, storage, networking, GKE) and applications, troubleshooting and resolving complex isues.
• Analyze logs and metrics to diagnose performance bottlenecks, security vunerabilities, and application failures.
• Design, develop, and implement automation scripts and internal tools (Python/Go) to streamline operations, incident response, and infrastructure management.
• Contribute directly to application codebase improvements (e.g., FastAPI, observability, reliability, performance).
• Enhance monitoring, alerting, and self-healing capabilities for cloud infrastructure and applications.
• Participate in on-call rotations, performing root cause analysis and implementing code-based preventative measures.
• Collaborate with development teams to ensure operational excellence, scalability, and reliability in new features.
• Drive continuous improvement through proactive monitoring, performance optimization, cost management, and Infrastructure as Code (Terraform).
• Document technical tasks, procedures, and developed solutions for knowledge transfer and consistent operation.

Technical Skills

Cloud & Infrastructure

• Strong experience deploying, maintaining, and troubleshooting GCP services (Compute Engine, GKE, Cloud SQL, Cloud Monitoring, etc.).
• Proficiency in Linux administration and scripting (Bash, Python) for automation and system management.
• Understanding of service-oriented architecture and cloud design patterns.

Backend Development & Reliability

• Hands-on experience with Python (FastAPI) for API development, debugging, and performance optimization.
• Familiarity with SQL/NoSQL databases and message queues (Pub/Sub, Kafka) for data investigation and building resilient systems.
• Expertise in analyzing logs and metrics (Cloud Logging, Cloud Monitoring) to diagnose issues and implementing observability features within application code.

Frontend Development & Support

• Experience with TypeScript/Angular (and/or Flutter) for frontend development, debugging, and troubleshooting UI/API integration issues.
• Ability to diagnose and propose code-based solutions for common frontend problems.

DevOps & Automation

• Proficiency in designing, implementing, and troubleshooting CI/CD pipelines (ADO CI/CD, Cloud Build).
• Strong experience with Infrastructure as Code (Terraform) for managing cloud resources.
• Proven ability to develop automation scripts and tools to improve operational efficiency and reliability.

General Engineering & Support

• Excellent problem-solving and communication skills, able to articulate complex technical issues and solutions.
• Ability to work under pressure, resolve critical incidents, and drive long-term improvements through code.
• Strong documentation skills (runbooks, incident reports, technical designs).
• Proactive approach to identifying issues and implementing preventative measures via code/automation.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!