Support Analyst IT – Quality

Mattel; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Opportunity to work with LIMS and Polarion applications

Collaboration with business stakeholders

Job summary

Mattel is looking for a skilled Support Analyst in Quality Portfolio based in Hyderabad, India. The ideal candidate will provide reliable application support for key Quality IT systems, focusing on LIMS and Polarion applications.

Responsibilities include first and second-level support, troubleshooting incidents, and collaborating with stakeholders. Candidates should have strong technical expertise and experience in regulated industries, ensuring compliance and strong data governance practices.

Qualifications

• 4+ years of experience in IT application support, preferably in Quality, Laboratory, Compliance, or Manufacturing environments.
• Strong hands-on knowledge and support experience with LIMS, Polarion, and Sustainability applications.
• Solid understanding of ITIL processes.

Responsibilities

• Provide first and second-level support for LIMS, Polarion, and Sustainability applications.
• Troubleshoot incidents and resolve user queries.
• Implement fixes or workarounds in a timely manner.

Skills

Technical support expertise

Knowledge of LIMS

Knowledge of Polarion

Sustainability applications

Problem-solving skills

Customer service skills

Education

Bachelor's degree in IT, Computer Science, Life Sciences, or related field

Tools

ServiceNow

JIRA

Job description

Role Overview

We are seeking a skilled Support Analyst in Quality Portfolio to provide reliable application support and operational excellence for key Quality IT systems. The ideal candidate brings strong technical support expertise, hands‑on knowledge of LIMS, Polarion, and Sustainability applications.

What You Will Do

Provide first and second‑level support for LIMS, Polarion, and Sustainability applications, troubleshoot incidents, resolve user queries, and implement fixes or workarounds in a timely manner.

Why It Might Be a Fit

The position requires proactive issue resolution, user training, and collaboration with business stakeholders and IT teams. The ideal candidate has strong hands‑on knowledge of LIMS, Polarion, and Sustainability applications, and experience in regulated industries with a focus on compliance and data governance.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Life Sciences, Supply Chain, or related field.
• 4+ years of experience in IT application support, preferably in Quality, Laboratory, Compliance, or Manufacturing environments.
• Strong hands‑on knowledge and support experience with LIMS, Polarion, and Sustainability applications.
• Solid understanding of ITIL processes and ticketing tools (ServiceNow, JIRA).
• Excellent problem‑solving, communication, and customer service skills.

Benefits

• Reliable application support and operational excellence for key Quality IT systems.
• Opportunity to work with LIMS, Polarion, and Sustainability applications.
• Collaboration with business stakeholders and IT teams.
• Chance to contribute to overall Quality transformation.