Support Analyst / BA

Amgen; Hyderabad; On-site; INR 500,000 - 900,000; Full time

Job summary

Amgen in Hyderabad seeks a skilled Support Analyst to maintain and support software applications, ensuring reliability and performance. You will work with product managers, designers, and engineers to deliver scalable SaaS solutions, automate operations, monitor health, and respond to incidents to minimize downtime.

The role involves validating systems per 21 CFR Part 11, Annex 11, and related regulations, with opportunities to grow in a global, collaborative environment.

Qualifications

• Master’s or Bachelor’s in CS/IT or related field with 1–3 years (Master’s) or 3–5 years (Bachelor’s) experience, or Diploma with 7–9 years experience.
• Experience with software development processes and cloud-based systems.
• Experience validating computer systems and CSA guidelines.
• Experience with SQL/NoSQL databases.
• Familiarity with GMP applications.

Responsibilities

• Provide ongoing support and maintenance for applications such as ALM and Kneat.
• Maintain existing code and configuration of SaaS applications.
• Develop, test, and deploy code per senior team guidance.
• Implement scalable, efficient solutions following best practices.
• Create clear documentation for features and changes.
• Help write unit and integration tests.
• Assist in troubleshooting and resolving system issues.
• Handle incident response, change management, and regulatory reviews.
• Draft validation artifacts and ensure compliance with regulations.

Skills

Tech background

SDLC knowledge

Databases

Cloud systems

CSA guidance

Validation knowledge

GMP applications

Education

Master's degree in CS/IT or related field

Bachelor's degree in CS/IT or related field

Diploma in CS/IT or related field

Tools

ALM

KNEAT

Veeva Validation Management

Job description

Career Category Engineering Job Description

ABOUT THE ROLE Role Description:

We are seeking a highly skilled Support Analysist to join our team. You will be responsible for Supporting and maintaining software applications and solutions that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, designers, and other engineers to create high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime.

Roles & Responsibilities:

• Provide ongoing support and maintenance for applications such as ALM and Kneat, ensuring that they operate smoothly and efficiently.
• Maintain existing code and configuration: Support and maintain SaaS applications
• Development & Deployment: Develop, test, and deploy code based on designs created with the guidance of senior team members.
• Implement solutions following best practices for code structure and efficiency.
• Documentation: Generate clear and concise code documentation for new and existing features to ensure smooth handovers and easy future reference.
• Testing & Debugging: Assist in writing unit and integration tests to validate new features and functionalities.
• Support troubleshooting and debugging efforts for existing systems to resolve bugs and performance issues.
• Perform application support and administration tasks such as periodic review, incident response management and resolution, and security reviews.
• Draft and review various validation artifacts.
• Ensure all documents are compliant with 21 CFR Part 11, Annex 11, and other relevant regulations.
• Support change management processes for validated systems.
• Work closely with cross-functional teams, including product management, design, and QA, to deliver high-quality software on time.
• Stay updated with the latest trends and technologies, and related fields.

Functional Skills:

Must-Have Skills:

• Strong technical background, including understanding software development processes, databases, and cloud-based systems.
• Experience implementing CSA guidance and validating computer systems.
• Experience working with databases (SQL/NoSQL).Strong foundational knowledge of testing methodologies.
• Previous experience supporting GMP applications

Good-to-Have Skills:

• Basic understanding of Veeva Validation Management/ALM/KNEAT.
• Strong understanding of SaaS, Change Control, Incident Management, document management.
• Excellent communication skills, with the ability to convey complex technical concepts.

Professional Certifications:

• NA

Soft Skills:

• Excellent analytical and problem-solving skills.
• Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills.

Basic Qualifications:

• · Master’s degree and 1 to 3 years of experience in Computer Science, IT or related field experience OR
• · Bachelor’s degree and 3 to 5 years of experience in Computer Science, IT or related field experience OR
• · Diploma and 7 to 9 years of experience in Computer Science, IT or related field experience

Shift Information:

This position requires you to work a later shift and may be assigned a second shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen