Sr Associate PLM Systems Analyst

Amgen Inc. (IR); Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Amgen seeks a Information Systems professional in Hyderabad to detail product requirements as epics and user stories, and to collaborate with Product Managers and developers to ensure high-quality deliverables. You will document business processes, use cases, and test plans for IT systems, leveraging the 3DEXPERIENCE Cloud platform and SAFe practices.

The role emphasizes end-to-end lifecycle understanding, cross-functional collaboration, and rigorous acceptance criteria to support efficient

Qualifications

• Bachelor’s degree in Engineering, IT or related field.
• 5–8 years of experience in Engineering, IT or related field.
• Experience documenting business processes, user stories, and acceptance criteria for agile teams.

Responsibilities

• Provide L2/L3 support—investigating incidents, coordinating fixes, and conducting root cause analysis.
• Coordinate with software vendors, technology teams and stakeholders to track and resolve issues.
• Collaborate with System Architects and Product Managers to manage business analysis activities and align with engineering goals.
• Define scope and value for new developments with Product Managers and customers.
• Break down Epics into Features and Sprint-sized User Stories; participate in backlog reviews.
• Express features clearly in User Stories and requirements for the team.
• Ensure Acceptance Criteria and Definition of Done are well-defined.
• Work with UX to align requirements with user experience designs.
• Develop and demonstrate product capabilities to internal and external stakeholders.
• Create and maintain GxP documentation of configurations, processes, and changes.

Skills

3DEXPERIENCE

GxP applications

SAFe / Scaled Agile

User stories & acceptance criteria

Agile collaboration

Stakeholder management

Education

Bachelor's degree in Eng/IT

Tools

ENOVIA

DELMIA

CATIA Report Generator

NETVIBES

3DEXPERIENCE customization

Job description

Career Category Information Systems Job Description

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description: The role leverages domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This role involves working closely with developers and business analysts to ensure that the technical requirements for upcoming development are thoroughly elaborated. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with Product Managers and developers to maintain an efficient and consistent process, ensuring quality deliverables from the team. The ideal candidate will have a proven track record of implementing technology-driven solutions using 3DEXPERIENCE Cloud platform. Collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in the end-to-end software development lifecycle and a Scaled Agile practitioner.

Roles & Responsibilities

• Provide L2/L3 support—investigating incidents, coordinating fixes, and ensuring effective root-cause analysis.
• Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues.
• Collaborate with System Architects and Product Managers to manage business analysis activities, ensuring alignment with engineering and product goals
• Work with Product Managers and customers to define scope and value for new developments
• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
• Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog
• Ensure Acceptance Criteria and Definition of Done are well-defined
• Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs
• Stay focused on software development to ensure it meets requirements, providing proactive feedback to stakeholders
• Develop and execute effective product demonstrations for internal and external stakeholders
• Create and maintain accurate GXP documentation of configurations, processes, and changes

Basic Qualifications and Experience

• Bachelor’s degree with 5 - 8 years of experience in Engineering, IT or related field

Functional Skills

Must-Have Skills

• Good understanding of 3DEXPERIENCE capabilities and ability to document business process, write user stories, acceptance criteria and collaborate with Agile product team in the development of solutions.
• Technical/Functional experience solutioning and supporting GxP applications across Engineering, Clinical, Commercial and Quality functions.
• Experience in managing technology solutions involving one or more of the following - ENOVIA, DELMIA, CATIA Report Generator, NETVIBES.
• Hands‑on experience with configuring and customizing solutions using 3DEXPERIENCE platform.
• Experience and understanding of software configurations and propagation of configurations across tenants.
• Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.
• Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships.
• Experience in applying technology best practice methodologies: Scaled Agile (SAFe).

Good‑to‑Have Skills

• Experience in a development role within a pharmaceutical or technology organization
• Experience in software development lifecycle.
• Experience using and adoption of Scaled Agile Framework (SAFe)
• Strong analytic/critical-thinking and decision-making abilities.
• Ability to work effectively in a fast‑paced, dynamic environment.
• Broad working knowledge of key IS domains and layers

Professional Certifications

• Scaled Agile Framework (SAFe) for Teams (preferred)

Soft Skills

• Exceptional collaboration and communication skills.
• High degree of initiative and self‑motivation.
• Ability to manage multiple priorities successfully.
• Team‑oriented with a focus on achieving team goals.
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

For more information, visit www.amgen.com and follow us on www.twitter.com/amgen