Support Administrator

Resolve Tech Solutions Inc; Hyderabad, Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Resolve Tech Solutions Inc. is seeking a skilled IT support professional to provide production support for Autosys scheduling, manage incident processes, and collaborate with development teams on workflow issues.

The role involves monitoring system performance with Splunk and optimizing resources to prevent downtime, with 3–15 years of relevant experience in IT services and consulting.

Qualifications

• 3–15 years in IT services & consulting as a Support Administrator or similar.
• Strong understanding of Autosys scheduling: configuration, troubleshooting, optimization.
• Proficiency in ITIL incident management processes.
• Experience with Workflow Builder software for designing workflows.

Responsibilities

• Provide production support for Autosys scheduling tool, ensuring timely execution of jobs and resolving issues promptly.
• Manage incident management processes to minimize downtime and ensure smooth operation of systems.
• Collaborate with development teams to resolve technical issues related to workflow builder, job scheduling, and root cause analysis.
• Monitor system performance using Splunk tools to identify trends and optimize system resources.

Skills

Autosys

ITIL Incident Management

Workflow Builder

Tools

Splunk

Workflow Builder Software

Job description

Roles and Responsibilities :

• Provide production support for Autosys scheduling tool, ensuring timely execution of jobs and resolving issues promptly.
• Manage incident management processes to minimize downtime and ensure smooth operation of systems.
• Collaborate with development teams to resolve technical issues related to workflow builder, job scheduling, and root cause analysis.
• Monitor system performance using Splunk tools to identify trends and optimize system resources.

Job Requirements :

• 3-15 years of experience in IT services & consulting industry as a Support Administrator or similar role.
• Strong understanding of Autosys scheduling tool, including configuration, troubleshooting, and optimization techniques.
• Proficiency in Incident Management processes (e.g., ITIL) with ability to manage complex incidents from identification to resolution.
• Experience working with Workflow Builder software for designing custom workflows.