Supply Chain ServiceNow Business Analyst

Pepsico; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Pepsico in Hyderabad is seeking a Supply Chain ServiceNow Business Analyst to bridge business users, technical teams, and capability owners, translating needs into scalable workflows and automation.

You will lead discussions with global stakeholders, shape ServiceNow solutions, and help deliver employee-centric processes across the Supply Chain organization.

Qualifications

• 2-3 years of experience as a Business Analyst or similar role.
• Experience with ServiceNow implementations, configurations, or as a business user.
• Exposure to Agile/Scrum environments, including ceremonies such as daily stand-ups, backlog refinement, sprint planning, or UAT activities.
• Experience translating business needs into user stories, functional requirements, and process documentation.
• Strong stakeholder management and communication skills with the ability to engage both business and technical audiences.
• Experience supporting Supply Chain, Shared Services, Operations, or Service Management processes.
• Understanding of workflow automation, ticketing systems, and employee service management concepts.
• Intermediate Excel and PowerPoint skills.

Responsibilities

• Partner with Supply Chain stakeholders to understand business challenges, identify improvement opportunities, and define ServiceNow solutions.
• Gather, analyze, and document business requirements, user stories, acceptance criteria, and process documentation.
• Act as the liaison between business users, ServiceNow developers, capability teams, and other technical stakeholders.
• Support the design, development, testing, and implementation of ServiceNow workflows, forms, automations, and service management solutions.
• Manage and prioritize the Supply Chain ESM backlog in partnership with the ESM Lead and key stakeholders.
• Facilitate workshops, requirement gathering sessions, process discussions, and stakeholder alignment meetings.
• Coordinate User Acceptance Testing (UAT), validate solutions, and ensure business requirements are successfully delivered.
• Track project activities, risks, dependencies, and milestones while supporting governance and roadmap execution.
• Develop status reports, presentations, training materials, and operating procedures to support change adoption.
• Collaborate with global teams across multiple regions and time zones to drive successful project delivery.
• Support continuous improvement initiatives by identifying opportunities to optimize processes and employee experience through ServiceNow.

Skills

English communication

Business analysis

Requirements gathering

User stories & requirements

Stakeholder management

Process documentation

ServiceNow experience

Agile/Scrum

UAT coordination

Workflow automation understanding

Excel & PowerPoint

Supply chain domain knowledge

Tools

ServiceNow

Excel

PowerPoint

Job description

Job Summary

As a Supply Chain ServiceNow Business Analyst, you will play a key role in shaping and delivering ServiceNow solutions across our global Supply Chain organization. Acting as the bridge between business users, technical teams, and capability owners, you will help translate business needs into scalable workflows, automation opportunities, and employee-centric solutions.

This is an exciting opportunity for someone who enjoys solving problems, leading discussions, driving projects forward, and collaborating with global stakeholders to transform the way work gets done.

Responsibilities

• Partner with Supply Chain stakeholders to understand business challenges, identify improvement opportunities, and define ServiceNow solutions.
• Gather, analyze, and document business requirements, user stories, acceptance criteria, and process documentation.
• Act as the liaison between business users, ServiceNow developers, capability teams, and other technical stakeholders.
• Support the design, development, testing, and implementation of ServiceNow workflows, forms, automations, and service management solutions.
• Manage and prioritize the Supply Chain ESM backlog in partnership with the ESM Lead and key stakeholders.
• Facilitate workshops, requirement gathering sessions, process discussions, and stakeholder alignment meetings.
• Coordinate User Acceptance Testing (UAT), validate solutions, and ensure business requirements are successfully delivered.
• Track project activities, risks, dependencies, and milestones while supporting governance and roadmap execution.
• Develop status reports, presentations, training materials, and operating procedures to support change adoption.
• Collaborate with global teams across multiple regions and time zones to drive successful project delivery.
• Support continuous improvement initiatives by identifying opportunities to optimize processes and employee experience through ServiceNow.

Qualifications

• Fluent in English oral and written
• 2-3 years of experience as a Business Analyst, Process Analyst, Project Coordinator, Service Management Analyst, or similar role.
• Experience working with ServiceNow, either supporting implementations, configurations, enhancements, or as a key business user.
• Exposure to Agile/Scrum environments, including participation in ceremonies such as daily stand-ups, backlog refinement, sprint planning, or UAT activities.
• Experience translating business needs into user stories, functional requirements, and process documentation.
• Strong stakeholder management and communication skills with the ability to engage both business and technical audiences.
• Experience supporting Supply Chain, Shared Services, Operations, or Service Management processes.
• Understanding of workflow automation, ticketing systems, and employee service management concepts.
• Intermediate Excel and PowerPoint skills.