SUPPLY CHAIN LEAD

TE Connectivity Ltd.; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

TE Connectivity Ltd. seeks a Delivery Experience Advocate to ensure top-tier service for strategic customers across the end-to-end supply chain.

You will coordinate with planning, factories, and distribution centers to improve delivery performance and customer satisfaction. Responsibilities include monitoring metrics like OTD and PDTD, driving adoption of the Escalation App, and leading segmentation-based service levels.

Qualifications

• Bachelor’s degree in business administration, supply chain management, logistics, industrial engineering or related field.
• MBA or masters degree preferred.

Responsibilities

• Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalate risks proactively.
• Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
• Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
• Drive adoption of tools such as the Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer-facing discussions to represent delivery performance.
• Identify process gaps and lead improvement initiatives across the supply chain.

Education

Bachelor’s degree in Business Administration / Supply Chain / Logistics / Industrial Engineering

Tools

SAP

IBP

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams. You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a strong focus oncustomer segmentation logicandvalue-based prioritization.

Job Requirements

• Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalates risks proactively.
• Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
• Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
• Drive adoption of tools such as the Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer-facing discussions to represent delivery performance.
• Identify process gaps and lead improvement initiatives across the supply chain.
• Ensure documentation and knowledge sharing to support scalable execution.

Core Competencies

• Success mindset : Focused on outcomes, driving strategies and tactics to address gaps, remove blockers and win
• Structured thinking : Ability to navigate through ambiguity, noise and build a structure around rapid execution
• Influencer : Drives thought leadership and influences the organization to anticipate, respond and execute
• Crisp and Clear Communication : Breakdown complex information and distils communication for different levels of the organization to drive actionable outcomes
• Storyteller : Ability to read the terrain and provide reliable contextual information for quick organizational alignment
• High interpersonal skills : Builds trusted relationships internally and externally
• Cheerleader : Motivates and activates the right people at the right time
• Versatile : Ability to multi-task between strategic thinking and tactical initiatives as needed
• Change Management Process Improvement : The ability to lead and support organizational change by identifying inefficiencies, proposing solutions, and guiding teams through transitions.
• Ownership Accountability : Demonstrating a strong sense of responsibility for outcomes, taking initiative, and following through on commitments.

What your background should look like

• Bachelors degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or masters degree is preferred.
• Minimum of 10 yearsexperience in a multinational and high growth industry.
• Experience in people management, leading diverse teams in a global environment.
• Proven ability to act as the primary liaison between sales, customer care, and supply chain/planning teamsensuring agility in operations and customer-centric outcomes. Material planning experience is preferred.
• Strong experience in driving cross-functional collaboration and facilitate process improvements
• Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
• Highly Competent with supply chain management software (SAP Must, IBP is a plus), Artificial Intelligence agents and analytics tools.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork