Supervisor, Transaction Processing

Conduent; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

Conduent in India is seeking a senior operations leader to supervise daily tasks of complex business and technical support teams, driving quality and efficiency across shifts.

You will coach performance, conduct reviews, manage staffing and collaborate with managers to align with client KPIs, while ensuring timely delivery and compliance with company policies.

Qualifications

• Supervises daily tasks of complex business, technical support, or production teams.
• Responsible for team success.
• Works within established precedents and practices.
• Examines information to solve ongoing problems.
• Ability to perform work unsupervised.

Responsibilities

• Supports financial management.
• Supervises resources.
• Contributes to business growth and efficiencies.
• Responsible for performance management and conducting performance reviews.
• Manages escalated issues and complex tasks.
• Acts as Subject Matter Expert (SME).
• Ensures TAT is met for all volumes assigned to respective shifts through proper planning.
• Ensures Quality is met for all volumes processed during shifts.
• Collaborates with Managers on key performance measures identified by the client.
• Tracks and monitors daily and monthly reporting.
• Participates in progress improvement without impact to quality of work.
• Communicates with teams and Managers to provide work status.
• Participates in meetings with internal teams and external clients.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Team leadership

Performance management

Coaching

Client interaction

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Requires broad technical expertise and industry knowledge.
• Accountable for functional, operational, and/or program management.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile:

• Supervises daily tasks of complex business, technical support, or production teams.
• Responsible for team success.
• Works within established precedents and practices.
• Examines information to solve ongoing problems.
• Ability to perform work unsupervised.

Functional Knowledge:

• Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

Business Expertise:

• Understanding of how best teams integrate and work together to achieve company goals.

Impact:

• Impacts a team, by example, through the quality service and information provided.

Leadership

Provides daily team supervision (e.g., coaching on performance, coordinating activities, checking on quality, and work progress).

Problem Solving:

• Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills:

• Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements:

• Supports financial management.
• Supervises resources.
• Contributes to business growth and efficiencies.
• Responsible for performance management and conducting performance reviews.
• Manages escalated issues and complex tasks.
• Acts as Subject Matter Expert (SME).
• Ensures TAT is met for all volumes assigned to respective shifts through proper planning.
• Ensures Quality is met for all volumes processed during shifts.
• Ensures appropriate staffing; interviews candidates.
• Collaborates with Managers on key performance measures identified by the client.
• Facilitates work allocation.
• Tracks and monitors daily and monthly reporting.
• Participates in progress improvement without impact to quality of work.
• Communicates with teams and Managers to provide work status.
• Participates in meetings with internal teams and external clients.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.