Supervisor - Operations

Larsen & Toubro; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Larsen & Toubro in Mumbai invites an Employee Benefits Claims Specialist to verify claims against bills as per policy and respond to employee queries. You will coordinate with the Helpdesk, perform basic accounting tasks, and use MS Office (Excel/Outlook) to prepare MIS reports and support audits.

The role emphasizes process improvements, automation of claim processing, and maintaining high-quality, timely responses.

Qualifications

• Basic accounting knowledge.
• MS Office skills (Excel/Outlook).
• Good written and oral communication.

Responsibilities

• Verify claims against bills and policy.
• Handle queries from employees.
• Task allocation and approving claims; MIS report preparations; handling queries by mail & phone.
• Coordinate with Helpdesk to reply to employees.
• Assist internal and external audit co-ordinations.
• Coordinate BOT implementation on processing of claims.

Job description

Employee Benefits Claim Settlements vix. Communications, LTA, Mileage, Handset, etc.

• Processor: To verify claims against bills & as per policy. Handling queries from employees
• Approver: Task allocation, approving claims, MIS report preparations, handling queries from team & employees on mails & calls.
• Co-ordination with Helpdesk team in assisting them to reply to employees.
• Basic Accounting Knowledge, Employee related accounting
• MS Office (Excel/Outlook knowledge)
• Good communication skills (written & oral)
• Suggestions for Process improvements
• Drive automation/digitalization
• Ensure the Resolution of Queries/Requests/Complaints with appropriate response. Maintain the Quality of responses
• Internal and external audit co-ordinations.
• Co-ordinating of BOT Implementation on processing of claims.