Supervisor - Middle Office Client Services

Franklin Templeton Investments; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Transport facility

ESIP & Paternity leave

Onsite facilities

Job summary

Franklin Templeton Investments in Hyderabad seeks an experienced Senior Loan Operations Lead to manage bank loan operations, settlements, and lifecycle events. You will coach a team, ensure data accuracy, and drive process improvements across Aladdin, WSO, ClearPar and related platforms.

The role emphasizes leadership, cross‑functional collaboration, and adherence to control frameworks while supporting business growth and client service excellence.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business or related discipline.
• Minimum 5 years of bank loan operations experience.
• Previous people leadership or supervisory experience.

Responsibilities

• Lead, coach, and develop bank loan operations team members.
• Oversee trade capture, allocations, and lifecycle events.
• Manage primary and secondary loan settlements.
• Resolve settlement exceptions and reconciliation breaks.
• Oversee corporate actions and loan restructurings.
• Maintain security master data accuracy and integrity.
• Oversee workflows across Aladdin, WSO, ClearPar and related platforms.
• Coordinate testing, upgrades, conversions and migrations.
• Ensure compliance with operational controls and audit requirements.
• Drive automation, efficiency and process improvements.
• Lead team meetings and management coverage.

Skills

Bank loan operations

Leadership

Loan settlements

Excel macros

Analytical skills

Stakeholder management

Education

Bachelor's degree in Finance, Accounting, Business

Tools

Aladdin

ClearPar

Wall Street Office (WSO)

Excel

Job description

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward‑thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting‑edge strategies and deep insights to unlock opportunities for long‑term wealth creation. Our talented, global teams bring expertise that is both broad and unique. From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

About the department: Our Middle Office Client Services team supports trading, investment operations, and loan administration across complex financial instruments. Working closely with Traders, Portfolio Managers, Legal, Compliance, and external partners, the team ensures accurate settlements and strong operational controls. Team members gain exposure to sophisticated loan products, contribute to process improvements, and build valuable cross‑functional relationships in a dynamic environment.

How you will add value?

• You will lead, coach, and develop bank loan operations team members.
• You will oversee trade capture, allocations, and lifecycle events.
• You will manage primary and secondary loan settlements.
• You will resolve settlement exceptions and reconciliation breaks.
• You will oversee corporate actions and loan restructuring activities.
• You will maintain security master data accuracy and integrity.
• You will oversee workflows across Aladdin, Wall Street Office, ClearPar, and related platforms.
• You will coordinate testing, upgrades, conversions, and platform migrations.
• You will ensure compliance with operational controls and audit requirements.
• You will drive automation, efficiency, and process improvement initiatives.
• You will lead team meetings and support management coverage.

What will help you be successful in this role?

Experience, Education & Certifications:

• Bachelor’s degree in Finance, Accounting, Business, or a related discipline.
• Minimum 5 years of bank loan operations experience.
• Previous people leadership or supervisory experience.

Technical Skills:

• Strong knowledge of syndicated loan operations and settlements.
• Experience with reconciliations, corporate actions, and lifecycle events.
• Familiarity with Aladdin, Wall Street Office (WSO), ClearPar, and similar platforms.
• Advanced Microsoft Excel skills, including macros.

Soft Skills:

• Strong leadership and team development capabilities.
• Excellent problem-solving and analytical skills.
• Effective communication and stakeholder management skills.
• Ability to manage competing priorities and deadlines.
• Collaborative approach and attention to detail.

Work Shift Timings - 6:00 PM - 3:00 AM IST

At Franklin Templeton, we believe your benefits should support your life, your goals, and your future. That’s why we offer a comprehensive Total Rewards package designed to help you thrive both personally and professionally.

Highlights of our benefits include:

• Professional development growth opportunities through in-house classes and over 150 Web-based training courses
• An educational assistance program to financially help employees seeking continuing education
• Medical, Life and Personal Accident Insurance benefit for employees.
• Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
• Life insurance for protection of employees’ families
• Personal accident insurance for protection of employees and their families
• Personal loan assistance
• Employee Stock Investment Plan (ESIP) 12 weeks Paternity leave
• Onsite fitness center, recreation center, and cafeteria
• Transport facility
• Child day care facility for women employees
• Cricket grounds and gymnasium
• Library
• Health Center with doctor availability
• HDFC ATM on the campus

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.

When you become part of Franklin Templeton, you’ll join a company dedicated to progress. A company that doesn’t settle. One where we pursue our ambitions with energy and persistence. That’s why it’s so important that we empower and encourage the progress of our employees. From our welcoming, inclusive, and flexible culture – to our global and diverse business, we provide opportunities to help you reach your potential while contributing to ours. At Franklin Templeton, we embrace individual differences and value experience and perspectives brought by talent from around the world. And, although we are all different, we all have one thing in common – we are dedicated to what we do. So whether you’re just starting your career journey, are well on your way, or are seeking a new direction, you’'ll find the support you need to grow your career with us. Come, join us, and help us shape the future of the global asset management industry!