Supervisor, Benefits Support Services

Cocoon; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TriNet in Hyderabad is seeking a Supervisor for Benefits Support Services to lead a team delivering benefits administration and support to TriNet’s clients and their worksite employees.

You will coach staff, manage performance, oversee escalations, and drive process improvements while ensuring compliance with company policies and standards. This role emphasizes strong leadership and analytical skills and collaboration across internal teams.

Qualifications

• Bachelor’s or master’s degree in HR, business, or related field.
• 3–5 years of experience in benefits administration or customer support.
• 2+ years in a supervisory or team lead role preferred.

Responsibilities

• Coach and mentor team members; manage attendance, performance, and workload prioritization.
• Define goals, KPIs, and conduct regular performance reviews.
• Oversee process improvements and documentation; recommend system enhancements.
• Handle escalated issues and ensure quality and compliance.
• Collaborate cross-functionally to support departmental initiatives.
• Perform other duties as assigned and ensure policy compliance.

Skills

Benefits administration

Leadership

Analytical thinking

Communication skills

Time management

Education

Bachelor’s/Master’s in HR/Business

Tools

Microsoft Office

Benefits platforms

Job description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

As a Supervisor in the Benefits Support Services team, you will lead a team of analysts and specialists responsible for delivering high-quality benefits administration and support to TriNet’s clients and their worksite employees (WSEs). You will manage team performance, coach and mentor staff, oversee escalations, and drive process improvements. This role requires strong leadership, analytical thinking, and a deep understanding of benefits operations and compliance.

Key Responsibilities

• Coach and mentor team members; manage attendance, performance, and workload prioritization.
• Define individual goals, KPIs, and performance metrics; conduct regular performance reviews and corrective actions .
• Oversee process improvements and documentation; recommend system enhancements for scalability and accuracy.
• Handle escalated issues and ensure resolution meets quality and compliance standards.
• Collaborate cross-functionally with internal teams to support departmental initiatives and build strong partnerships.
• Perform other duties as assigned and ensure compliance with company policies and standards.

Qualifications

Education

• Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field (preferred)
• Equivalent experience in benefits administration or HR operations will be considered

Experience

• Minimum 3-5 years of experience in benefits administration or customer support services
• 2+ year’s experience in a supervisory or team lead role is preferred
• Experience in a PEO or HR outsourcing environment is a plus

Preferred Certifications

• Certified Employee Benefits Specialist (CEBS) – International Foundation of Employee Benefit Plans
• Certified Payroll Professional (CPP) – if managing payroll-linked benefits.

Skills & Competencies

• Proficiency in benefits administration platforms and Microsoft Office Suite
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to manage remote teams across time zones
• Detail-oriented with strong organizational and time management skills
• Experience in process improvement and documentation
• Ability to handle escalations and resolve complex issues effectively

Work Environment

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [e-mail] to request such an accommodation.